Sr. Manager Client Strategy
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Key skills for this role
About the Role
TELUS Digital is hiring a Senior Manager, Client Strategy to own high-stakes commercial investments from pre-sales pitches through portfolio expansion. You will translate digital trends and AI-driven opportunities into actionable strategies for Fortune 500 and mid-market clients.
Key Skills for This Role
Responsibilities
- Own the commercial narrative for major client proposals and commercial investments
- Shape the pipeline early by building audience tailored messaging for digital transformation leaders and executive sponsors
- Facilitate strategic workshops to bring clarity to stakeholders and synthesize outputs into actionable recommendations
- Map business and user pain to best in class solutions through lean pre sales user and market research
Requirements
- 7+ years of experience in digital product strategy, management consulting, or a high growth technology company with a track record of leading client facing commercial engagements
- Proven CX expertise within the contact center
- Proven ability to scope, refine, and pitch commercial opportunities
- Expert communicator and storyteller with C level audiences
- Deep command of digital strategy including user centered research methods, journey mapping, product roadmap development, and design thinking frameworks
- Hands on experience with enterprise AI tools day to day
- Experience designing and facilitating strategic stakeholder workshops
Full Job Posting
The Opportunity
- As a Senior Manager, Client Strategy, you'll own high stakes commercial investments from white glove pre sales pitches through portfolio expansion.
- Translate digital trends, contact center pressures, user insights, and AI driven opportunities into strategies for Fortune 500 and mid market clients.
- Operate autonomously, bringing clarity and conviction to ambiguous problems centered on enterprise customer experience and contact center transformation.
Responsibilities
- Own the commercial narrative: Partner with Sales and Industry Leaders to build end to end strategically differentiated narratives for major client proposals.
- Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities with audience tailored messaging.
- Facilitate strategic workshops: Design and run sessions that bring clarity and synthesize outputs into actionable recommendations.
- Map business and user pain to best in class solutions: Conduct lean pre sales user and market research.
Qualifications
- 7+ years of experience in digital product strategy, management consulting, or high growth technology company with client facing commercial engagements.
- Proven CX expertise within the contact center.
- Proven ability to scope, refine, and pitch commercial opportunities cross functionally.
- Expert communicator and storyteller with C level audiences.
- Deep command of digital strategy including user centered research, journey mapping, product roadmap development, and design thinking.
- Hands on experience with enterprise AI tools day to day.
- Experience designing and facilitating strategic stakeholder workshops.
Bonus Points
- Experience in a sales role.
- MBA or advanced degree in digital strategy, UX, data & AI, or related disciplines.
- Background in ROI modeling, business case development, or analytical frameworks.
Compensation Range
- CACAD 118,650 CACAD 169,500
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