Strategy & Product Owner Conversational AI (Non-Technical)
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Key skills for this role
About the Role
TELUS Digital is seeking a Strategy & Product Owner for Conversational AI Agents to drive the product vision and strategy for voice and chat AI platforms. You will define the feature roadmap, manage the product backlog, and collaborate with engineering and business stakeholders.
Key Skills for This Role
Responsibilities
- Drive the product vision and strategy for voice and chat Conversational AI Agents on Google Gemini Enterprise for Customer Experience (GECx) and Dialogflow CX
- Develop robust business cases grounded in customer research, user centric service design methodologies, and analytics to guide investment decisions and product roadmap prioritization
- Own and prioritize the product development backlog while creating comprehensive business requirements that align engineering efforts with strategic goals
- Partner closely with product engineering and development teams to ensure seamless strategy execution, risk management, and removal of blockers
- Conduct in depth customer research activities using user centric service design methodologies to uncover insights
- Keep the pulse on the latest technology innovations and provide thought leadership to peers and leadership
Requirements
- Demonstrated experience with voice and chat conversational AI platforms, preferably Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions
- Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives
- Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions
- Hands on experience conducting customer discovery, user research, and applying user centric service design methodologies
- Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without direct authority
Full Job Posting
Who We Are
- TELUS Digital is an award winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers.
- We design and deliver transformative customer experiences through cutting edge technology, agile thinking, and a people first culture.
The Opportunity
- We are looking for a Strategy & Product Owner Conversational AI Agents to join the Customer Experience Design & Platforms team.
- You will be the Business Strategy Product Owner for voice and chat Conversational AI Agents on Google Gemini Enterprise for Customer Experience (GECx) and Google Dialogflow CX platforms.
- This is a senior level individual contributor role reporting to the Manager of Customer Experience Design and Platforms.
Here's How
- Drive the product vision and strategy for voice and chat Conversational AI Agents on Google Gemini Enterprise for Customer Experience (GECx) and Dialogflow CX.
- Develop robust business cases grounded in customer research, user centric service design methodologies, and analytics to guide investment decisions and product roadmap prioritization.
- Own and prioritize the product development backlog while creating comprehensive business requirements that align engineering efforts with strategic goals and customer needs.
- Partner closely with product engineering and development teams to ensure seamless strategy execution, risk management, and prompt removal of blockers.
- Conduct in depth customer research activities using user centric service design methodologies to uncover insights that inform product strategy.
- Keep the pulse on the latest technology innovations and provide thought leadership to peers and leadership.
What You Bring
- Demonstrated experience with voice and chat conversational AI platforms, preferably with Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions.
- Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives, preferably in a matrix organization.
- Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions, validate assumptions, and build compelling business cases.
- Hands on experience conducting customer discovery, user research, and applying user centric service design methodologies to uncover insights and drive product innovation.
- Demonstrated ability to collaborate effectively with engineering, product, design, and business teams, influence without direct authority, and navigate complex organizational dynamics.
Great to haves
- Certification in Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions.
- Certification in project management and/or change management (e.g. PMP, Six Sigma, Agile PMI ACP, AgilePM, CSM, Prosci, CCMP).
- Familiarity with the Canadian telecommunications, entertainment and technology market.
- Knowledge of French.
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