Strategy & Product Owner Conversational AI (Non-Technical)
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Key skills for this role
About the Role
TELUS Digital is seeking a Strategy & Product Owner for Conversational AI Agents to drive the product vision and strategy for voice and chat AI on Google Gemini and Dialogflow CX platforms.
Key Skills for This Role
Responsibilities
- Drive the product vision and strategy for voice and chat Conversational AI Agents on Google Gemini and Dialogflow CX platforms
- Develop robust business cases grounded in customer research and analytics to guide investment decisions and roadmap prioritization
- Own and prioritize the product development backlog and create comprehensive business requirements
- Partner closely with product engineering and development teams to ensure seamless strategy execution
- Conduct in depth customer research activities using user centric service design methodologies
- Provide thought leadership on technology innovations to peers and leadership team
Requirements
- Demonstrated experience with voice and chat conversational AI platforms, preferably Google Gemini Enterprise for Customer Experience (GECx), Google Dialogflow CX, or comparable enterprise AI solutions
- Proven ability to develop and execute product strategies, manage complex product roadmaps, and translate business vision into actionable product initiatives
- Strong analytical skills with experience leveraging customer data, market research, and business metrics to inform strategic decisions
- Hands on experience conducting customer discovery, user research, and applying user centric service design methodologies
- Demonstrated ability to collaborate effectively with engineering, product, design, and business teams
Full Job Posting
Who We Are
- TELUS Digital is an award winning digital product consultancy and the digital division of TELUS, designing transformative customer experiences.
- We offer end to end expertise across Web, Mobile & Digital Marketing, Enterprise AI, Customer Care AI & Technology, and Enterprise Technology Modernization.
What you’ll do
- Drive the product vision and strategy for voice and chat Conversational AI Agents on Google Gemini Enterprise for Customer Experience (GECx) and Dialogflow CX.
- Develop robust business cases grounded in customer research, user centric service design, and analytics.
- Own and prioritize the product development backlog while creating comprehensive business requirements.
- Partner closely with product engineering and development teams to ensure seamless strategy execution.
- Conduct in depth customer research activities using user centric service design methodologies.
- Keep the pulse on the latest technology innovations and provide thought leadership.
What You Bring
- Demonstrated experience with voice and chat conversational AI platforms, preferably Google GECx, Dialogflow CX, or comparable.
- Proven ability to develop and execute product strategies and manage complex product roadmaps.
- Strong analytical skills with experience leveraging customer data and market research.
- Hands on experience conducting customer discovery and user research.
- Demonstrated ability to collaborate effectively with engineering, product, design, and business teams.
Great to haves
- Certification in Google GECx, Dialogflow CX, or comparable enterprise AI solutions.
- Certification in project management and/or change management (e.g. PMP, Six Sigma, Agile PMI ACP, etc.).
- Familiarity with the Canadian telecommunications, entertainment and technology market.
- Knowledge of French.
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