Sr. Logistics & Delivery Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Support smooth and timely delivery operations at the fulfillment center.
Maintain order quality, dispatch readiness, driver compliance, and accurate operational reporting.
Identify operational issues and support efficient last-mile execution.
Key Skills for This Role
Full Job Posting
Job Purpose
Support smooth and timely delivery operations at the fulfillment center.
Maintain order quality, dispatch readiness, driver compliance, and accurate operational reporting.
Identify operational issues and support efficient last-mile execution.
Delivery Quality and Accuracy
- Perform final checks on outgoing orders for quality, accuracy, packaging, recipient details, labeling, cooling requirements, and product condition.
- Identify and report damages, discrepancies, and non-conformities.
Dispatch and Delivery Operations
- Coordinate with the Operations Center Supervisor and drivers to ensure timely dispatch.
- Support loading activities and ensure orders are handled and arranged securely.
- Monitor dispatch flow during peak periods to minimize delays and missed deliveries.
Driver Support and Compliance
- Brief drivers on delivery priorities, quality standards, and operational requirements.
- Ensure compliance with delivery SOPs, safety guidelines, and product handling standards.
- Conduct spot checks on driver readiness, vehicles, uniforms, and delivery equipment.
Issue Resolution
- Identify and escalate delivery quality or operational issues.
- Support investigations into late, incorrect, or failed deliveries and customer feedback.
- Assist with corrective actions to prevent recurring issues.
Reporting and Documentation
- Maintain daily records of quality checks, rejected items, discrepancies, and dispatch readiness.
- Support weekly reporting on delivery performance, quality trends, and operational gaps.
- Maintain documentation and compliance records for operational audits.
Qualifications and Experience
- Bachelor's degree or diploma in Logistics, Supply Chain, Operations, Business Administration, or a related field.
- 3–5 years of experience in logistics, last-mile delivery, fulfillment, or operational roles.
- Hands-on experience in fast-paced delivery or fulfillment operations is preferred.
- Experience working with drivers, dispatch operations, and delivery quality is an advantage.
Skills and Attributes
- Good understanding of last-mile delivery and dispatch operations.
- Strong operational, problem-solving, reporting, Microsoft Excel, coordination, and communication skills.
- Knowledge of operational SOPs, quality standards, and compliance requirements.
- Detail-oriented, quality-focused, hands-on, and comfortable in a fast-paced fulfillment environment.
About Floward
Floward is an online flowers and gifting company operating in 36 cities across nine countries in the MENA region and the UK.
The company provides same-day delivery through its own refrigerated fleet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Floward
Senior Product Designer II
, UAE
Floward is seeking a Senior Product Designer II to lead experience design across multiple squads or complex product areas. The role combines strategic design leadership, advanced UX and visual design, research-driven pro
Head Pastry Chef
, UAE
The employer is seeking a Head Pastry Chef to lead culinary operations, menu innovation, pastry and dessert production, kitchen staffing, quality control, and budgeting. The role requires 8+ years of culinary experience,
Customer Experience Assistant Manager
Jeddah, KSA
The employer is seeking a Customer Experience Assistant Manager to improve customer service and experience performance across central-team markets. The role leads operational improvement, cost reduction, systems and AI-t
Senior Accountant
, UAE
Floward seeks a Senior Accountant to manage accounts payable operations, ensure accurate and timely processing of invoices, and support month-end close activities. The role requires 4-7 years of accounting experience, st