Sr IT Operations Manager
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Key skills for this role
About the Role
Responsible for managing IT operations, leading AI initiatives, and collaborating with senior leaders to drive technology strategy and business growth.
Key Skills for This Role
Full Job Posting
Position Details
- Location:
- Middle East and Africa region (primary hub Dubai)
- Travel:
- Regional travel across Middle East and Africa; periodic international travel for Enterprise AI and Markets leadership engagements
- Reporting line:
- Solid-line to the Global Markets Business Engagement Leader, with close alignment to the MEA Market Head as a member of the MEA market leadership team
- Work model:
- Full-time, hybrid
Minimum Qualifications
- Bachelor s degree in a technical, business, or related field
- 10+ years of relevant experience in IT, Digital, AI/Data, Business Analysis, Programme Management, or a similar leadership role
- Demonstrated accountability and track record for delivery of major technology or digital programmes in a multi-country, matrixed environment
- Proven business and commercial acumen experience of partnering with senior business and function leaders, building business cases, and translating technology strategy into measurable growth outcomes
- Experience managing third-party technology service providers and global delivery partners against outcome-based commitments
- Strong written and spoken English
Preferred Qualifications
- Experience operating across the Middle East and/or Africa region, including working with local regulatory, cultural, and commercial environments
- Experience leading AI, data, and analytics initiatives that have delivered measurable commercial growth
- Experience in a global manufacturing, B2B services, or industrial environment
- Familiarity with enterprise platforms such as SAP/ERP, CRM, data and analytics, cloud, and security technologies
- Knowledge of Ecolab s industries Institutional, Industrial, Healthcare, Life Sciences, Pest Elimination is a plus
- Additional regional languages (Arabic, French) a plus
- Master s degree or equivalent (MBA, MSc) a plus
Key Skills & Leadership Behaviours
- Business and commercial acumen
- understands P&L, growth levers, customer economics, and how technology and AI investments translate into commercial outcomes
- Growth mindset
- relentless focus on unlocking new revenue, market share, and productivity through Enterprise AI and digital
- Ownership
- drives delivery from idea to adoption to value capture, with no hand-off gaps
- Leadership presence
- to motivate and develop diverse, multi-country teams
- Manage by influence
- collaborates across global Enterprise AI groups to develop talent and drive results
- Focus and decisiveness
- enables action and progress even when faced with ambiguity
- Executive communication
- strong stakeholder management at C-suite and Market leadership level
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