Customer Service Supervisor
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Key skills for this role
About the Role
Ensure customer satisfaction, manage team performance, provide guidance, and oversee customer service operations while handling invoicing and sales requirements.
Key Skills for This Role
Full Job Posting
What You Will Do
- Ensure customer satisfaction, both internally and externally.
- Provide guidance, coaching, and support to team members, and help resolve any issues that arise.
- Manage overall team performance and handle customer complaints promptly and effectively.
- Implement strategies aimed at continually improving service quality, as well as developing and enforcing standards and processes.
- Oversee the daily activities of customer service operations, ensuring smooth workflows.
- Assist the customer service team with any duties as needed.
- Manage invoicing, including submission and resolution of related issues.
- Oversee operations for both Saudi and Bahrain regions.
- Manage all sales-related requirements as necessary.
- Ensure all invoices are submitted to customers within 72 hours.
- Take on additional duties as needed to support the team s success.
- #li-imea
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