Sr. Hardware Engineer
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Key skills for this role
About the Role
2.1 Avaya IP Telephony & Unified Contact Centre Install, configure, and maintain Avaya IP Office PABX systems across all group locations. Administer Avaya endpoints: IP phones,.
Key Skills for This Role
Responsibilities
- Install, configure, and maintain Avaya IP Office PABX systems across all group locations
- Administer Avaya endpoints: IP phones, softphones, conference units, and voicemail platforms
- Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management
- Integrate Avaya IP Office with Avaya Unified Contact Centre including agent configuration, queue management, and wallboard/reporting feeds
- Troubleshoot call quality issues, registration failures, and trunk connectivity faults
- Perform regular PABX configuration backups, firmware upgrades, and capacity planning
- Install, configure, and maintain IP and analogue CCTV systems across all sites
- Administer Video Management Software, NVR/DVR systems, and camera infrastructure
- Manage storage capacity for video recordings and enforce retention policies
- Implement, configure, and administer electronic access control systems including card readers, biometric devices, and door controllers
- Manage user provisioning, access rights, and role based access policies in the access control platform
- Deploy, configure, and maintain time and attendance hardware across all group sites
Requirements
- Experience with Avaya IP Telephony & Unified Contact Centre
- Experience with CCTV & Video Surveillance Systems
- Experience with Access Control Systems
- Experience with Time & Attendance Systems
- Experience with End User Computing & Desktop Support
- Experience with Network Hardware & Physical Infrastructure
- Experience with Design & Specialist Software Support (AutoCAD, 3ds Max, Revit, SketchUp)
- Experience with Microsoft 365 & Email Client Support
Full Job Posting
Avaya IP Telephony & Unified Contact Centre
- Install, configure, and maintain Avaya IP Office PABX systems across all group locations.
- Administer Avaya endpoints: IP phones, softphones, conference units, and voicemail platforms.
- Configure and manage call routing, IVR menus, hunt groups, pickup groups, and extension management.
- Integrate Avaya IP Office with Avaya Unified Contact Centre (Avaya IPOCC / CCC) including agent configuration, queue management, and wallboard/reporting feeds.
- Troubleshoot call quality issues (jitter, latency, one way audio), registration failures, and trunk connectivity faults.
- Perform regular PABX configuration backups, firmware upgrades, and capacity planning.
- Liaise with Avaya partners and vendors for licensing, escalations, and advanced support.
CCTV & Video Surveillance Systems
- Install, configure, and maintain IP and analogue CCTV systems across all Arenco Group sites.
- Administer Video Management Software (VMS), NVR/DVR systems, and camera infrastructure including PTZ, dome, and bullet cameras.
- Manage storage capacity for video recordings and enforce retention policies aligned with compliance requirements.
- Perform scheduled health checks, firmware updates, and preventive maintenance on all CCTV components.
- Support incident investigation by providing authorised footage retrieval and audit trails.
- Coordinate with physical security teams and management on system audits and expansion requirements.
Access Control Systems
- Implement, configure, and administer electronic access control systems including card readers, biometric devices, and door controllers.
- Manage user provisioning, access rights, and role based access policies in the access control platform.
- Enrol, modify, and deactivate user credentials (cards, PINs, biometrics) in coordination with HR and Security departments.
- Monitor access logs, generate compliance reports, and flag anomalies or unauthorised access attempts to relevant stakeholders.
- Maintain and test door interlocks, electric strikes, magnetic locks, and fail safe/fail secure hardware.
- Ensure seamless integration of access control systems with CCTV and alarm systems for unified physical security management.
Time & Attendance Systems
- Deploy, configure, and maintain time and attendance hardware across all group sites (biometric terminals, RFID readers, facial recognition units).
- Integrate time and attendance devices with HR/Payroll platforms to ensure accurate and automated data flow.
- Troubleshoot device connectivity, synchronization errors, and data discrepancies between hardware and software platforms.
- Ensure system uptime and data integrity to support payroll processing deadlines.
End User Computing & Desktop Support
- Manage the full hardware lifecycle of desktops, laptops, workstations, printers, and peripherals across all subsidiaries.
- Oversee hardware procurement, standardization, and refresh cycles in coordination with IT management.
- Configure and deploy end user devices using imaging tools and MDM platforms.
- Diagnose and resolve hardware faults efficiently to minimize business disruption within defined SLA targets.
Network Hardware & Physical Infrastructure
- Support structured cabling, rack management, and physical network infrastructure across sites.
- Coordinate with the Network Engineering team on hardware related connectivity faults and PoE infrastructure support.
Design & Specialist Software Support
- Install, configure, and troubleshoot design and engineering applications including AutoCAD, 3ds Max, Revit, SketchUp, and equivalent tools.
- Ensure hardware compatibility and optimise workstation performance for graphics intensive design software.
- Manage software licensing, activation, and updates for design tools in coordination with department heads.
- Advise on workstation hardware specifications (GPU, RAM, NVMe storage) to meet design application requirements.
- Provide hands on support to end users experiencing installation failures, application crashes, or performance degradation.
Microsoft 365 & Email Client Support
- Provide hands on support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite (Word, Excel, PowerPoint).
- Configure and troubleshoot Microsoft 365 email client profiles, mailbox settings, shared mailboxes, distribution lists, and calendar sharing across end user devices.
- Support Microsoft Teams configuration including channel setup, meeting room integration, and audio/video device troubleshooting.
- Coordinate with the IT team on Exchange Online policies, retention settings, and compliance configurations as directed.
- Educate end users on Microsoft 365 best practices, security awareness, and effective use of collaboration tools.
General IT Operations
- Maintain accurate asset registers for all hardware under management.
- Participate in after hours maintenance windows and provide on call support for critical infrastructure incidents.
- Adhere to Arenco Group IT governance policies, security frameworks, and change management procedures.
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