Rental Kiosk Executive (Car Rental)
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Key skills for this role
About the Role
ARENCO REAL ESTATE CO. L.L.
Key Skills for This Role
Responsibilities
- Handle customer reservations, rental agreements, vehicle handovers, and returns
- Explain rental terms, insurance options, rates, and additional services
- Monitor and coordinate vehicle availability with fleet teams
- Promote vehicle upgrades, insurance packages, and additional rental products
- Process rental documentation and payment transactions accurately
- Prepare daily operational and sales reports
Requirements
- Experience in car rental operations
- Customer service skills
- Ability to work flexible hours including non weekend days off
Full Job Posting
Role Overview
- The Rental Kiosk Executive is responsible for managing the full cycle of car rental operations at the Thrifty kiosk.
- This is an all encompassing role covering customer service, rental transactions, fleet coordination, payment processing, and day to day operational management.
Key Responsibilities
- Handle customer reservations, rental agreements, vehicle handovers, and returns.
- Explain rental terms, insurance options, rates, and additional services clearly and professionally.
- Address customer queries, complaints, calls, and email communications with a high standard of service.
- Maintain company grooming standards and uphold a professional kiosk presentation at all times.
- Monitor and coordinate vehicle availability with fleet teams to ensure timely delivery to clients.
- Liaise with operations to manage vehicle dispatching, returns, and readiness.
- Track overdue rentals and follow up with customers on pending returns or payments.
- Promote vehicle upgrades, insurance packages, and additional rental products to maximize revenue.
- Identify upselling opportunities and convert walk in inquiries into confirmed bookings.
- Process all rental documentation and payment transactions accurately.
- Prepare daily operational and sales reports as required by management.
- Maintain petty cash records and ensure fuel slips are submitted on a periodic basis.
Work Schedule
- Willing to work flexible hours including non weekend days off as per operational requirements.
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