Sr Engineer (Tools & Automation) (146317)

ServiceNow Administration & Development

ITSM, ITOM, Service Catalog, CMDB, Knowledge Management

User Administration, Roles, Groups, and ACL Management

Flow Designer & IntegrationHub

Service Portal and Workspace administration Development & Customization JavaScript ServiceNow Server-Side and Client-Side Scripting Business Rules Client Scripts Script Includes UI Actions UI Policies Glide APIs Integration & Data Management REST and SOAP Web Services IntegrationHub Spokes Import Sets & Transform Maps Data Loads and Migrations Multiple Third-Party Integrations Field Service Management (Preferred) Work Orders Dispatching & Scheduling Agent Workspace Mobile Workspace Reporting & Administration Reports & Dashboards Performance Analytics (Preferred) Scheduled Jobs Notifications & Email Scripts Platform Monitoring & Troubleshooting Additional Requirements Experience working on multiple ServiceNow integrations. Experience in ServiceNow platform upgrades, releases, and instance maintenance activities. Strong troubleshooting, debugging, and root cause analysis skills. Good understanding of ServiceNow best practices and platform governance. Strong communication and stakeholder management skills. Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. 4+ years of hands-on experience in ServiceNow Administration and Development. Experience working in Agile/Scrum environments. Ability to work independently and collaborate with cross-functional teams. Certifications Mandatory ServiceNow Certified System Administrator (CSA) Preferred ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) ServiceNow Certified Implementation Specialist – ITOM (Preferred)

JavaScript

ServiceNow Server-Side and Client-Side Scripting

Business Rules

Client Scripts

Script Includes

UI Actions

UI Policies

Glide APIs

REST and SOAP Web Services

IntegrationHub Spokes

Import Sets & Transform Maps

Data Loads and Migrations

Multiple Third-Party Integrations

Work Orders

Dispatching & Scheduling

Agent Workspace

Mobile Workspace

Reports & Dashboards

Performance Analytics (Preferred)

Scheduled Jobs

Notifications & Email Scripts

Platform Monitoring & Troubleshooting

Experience working on multiple ServiceNow integrations.

Experience in ServiceNow platform upgrades, releases, and instance maintenance activities.

Strong troubleshooting, debugging, and root cause analysis skills.

Good understanding of ServiceNow best practices and platform governance.

Strong communication and stakeholder management skills.

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

4+ years of hands-on experience in ServiceNow Administration and Development.

Experience working in Agile/Scrum environments.

Ability to work independently and collaborate with cross-functional teams.

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

ServiceNow Certified Implementation Specialist – ITOM (Preferred)