Sr Director, Managed Operations

• Demonstrated success leading AI transformation initiatives while driving aligned process re-engineering and operational excellence through automation and continuous improvement, with customer outcomes and satisfaction as the primary objective.
• Proven ability to drive innovation, continuous improvement, enterprise thinking, change leadership, and cross-functional collaboration while delivering measurable business and customer outcomes.
• A customer-obsessed leadership style that places customers at the center of every decision, develops trusted partnerships, measures success through customer outcomes, and builds strong relationships with Customer Success organizations.
• 10+ years of progressive leadership experience managing large service organizations, including Managed Services and Operations, Payroll, HCM, SaaS Operations, BPO, Shared Services, or similarly complex customer-facing operations.
• Proven experience leading geographically dispersed teams across multiple countries and cultures while managing organizational change, executing business transformation, and building high-performing leadership teams.
• Strong financial acumen with experience in workforce planning, organizational management, operational governance, capacity planning, and business performance management.
• Demonstrated customer-centric leadership, strategic thinking, systems thinking, executive presence, collaboration, influence, and data-driven decision-making in complex service organizations.

• A demonstrated ability to consistently ask, “How could this be dramatically better?”, simplify complexity, improve employee and customer experiences, and lead organizations toward an AI-native future.
• Experience leading large, globally distributed teams while creating a unified culture across regions, functions, and time zones.
• A natural curiosity that seeks to understand before recommending solutions, respectfully challenges assumptions, encourages experimentation, and promotes continuous learning.
• Exceptional objective problem-solving skills that focus on data, root-cause analysis, transparency, and creating an environment where problems are solved rather than hidden.
• An enterprise mindset that enables collaboration across organizational boundaries and balances regional needs with consistent global service delivery.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees.

We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.

We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth.

We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.

Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Please note that the salary range mentioned in this job description should serve simply as a guide.

The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location.

Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world.

Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking.

Employees need to be able to communicate with these departments in English to appropriately administer their business relationship.

Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Beware of fraudulent recruiting.

Legitimate Dayforce contacts will use an @dayforce.com email address.

We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity.

Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs