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Provide end-to-end operational support for SAP Integration Suite, SAP PI/PO, Advanced Event Mesh, WSO2 API Manager, and Azure API Management platforms.
Monitor platform health, message processing, API traffic, error rates, latency, throughput, connectivity, and transaction flows to ensure SLA compliance.
Perform incident triage, troubleshooting, root cause analysis, problem management, and preventive action tracking for production issues.
Participate in major incident management, change management, release readiness, planned maintenance, and post-deployment validation activities.
Support platform availability, resiliency, capacity management, performance optimization, disaster recovery readiness, and operational risk reduction.
Participate in on-call rotation and provide support for critical production issues and planned maintenance windows.
Support SAP Integration Suite, SAP CPI runtime, Cloud Connector, and related connectivity components.
Support and troubleshoot SAP PI/PO interfaces including IDOC, RFC, BAPI, SOAP, REST, Proxy, File, SFTP, HTTP, and OData based integrations.
Analyze integration failures, message processing errors, channel issues, adapter issues, certificates, authentication, connectivity, and performance bottlenecks.
Work closely with SAP application, Basis, infrastructure, cloud, and security teams during incident resolution, implementation support, and platform maintenance.
Contribute to migration and modernization initiatives from SAP PI/PO to SAP Integration Suite and cloud-based integration services.
Support WSO2 API Manager and Azure API Management platforms from an operations, administration, and governance perspective.
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Manage API gateway configurations, policies, throttling, certificates, access control, routing, identity integrations, and lifecycle support activities.
Support Advanced Event Mesh administration including queues, topics, subscriptions, broker connectivity, messaging flows, and operational stability.
Assist application teams with API onboarding, troubleshooting, operational readiness, and production support for API and event-driven integrations.
Manage environment configuration, user access, role management, certificates, keys, connectivity, tenant settings, and platform-level security controls.
Support upgrades, patching, vulnerability remediation, lifecycle management, compliance needs, and audit requirements for integration platforms.
Develop and maintain SOPs, runbooks, operational playbooks, knowledge articles, escalation models, and support documentation.
Ensure integrations and platform changes meet operational readiness, resiliency, security, monitoring, and supportability requirements before go-live.
Configure and support monitoring, logging, alerting, and dashboards across SAP monitoring tools, Splunk, Datadog, Elastic, Grafana, Azure Monitor, and related platforms.
Use log analysis and operational data to identify recurring issues, service degradation, capacity trends, risk areas, and improvement opportunities.
Drive automation to reduce manual effort in monitoring, validation, reporting, remediation, and repetitive support activities.
Apply AI-assisted operations concepts where applicable for log analysis, anomaly detection, alert correlation, predictive insights, and incident reduction.
Collaborate with application teams, architecture, Basis, CloudOps, ServerOps, security, vendors, and other stakeholders to support platform operations.
Provide technical guidance and mentoring to junior engineers and contribute to knowledge sharing across the operations team.
Communicate issues, risks, status, RCA findings, and improvement actions clearly to technical and non-technical stakeholders.
Demonstrate ownership, accountability, service mindset, and ability to work effectively in complex and high-pressure production environments.
Manufacturer and distributor of medical supplies and clinical solutions.
Visit company websiteJobs and hiring trendsFull-time
Senior · 4+ years experience
Onsite
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