Sr. Developer (10513)

If technology is your passion and innovation is your fuel, then this is your workplace. More than a Great Place to Work, we are a Great Place to Grow. And a growing list of new opportunities every single day.

If you are an evolving technologist and require a greater playfield to influence the future of mobility, the Volkswagen Group invites you to join. We invite you to apply for the role, that promises to take the next leap in your career.

Job Role – ServiceNow Developer

Work Mode: Hybrid

Role: IT Service Invoice Operations & Process Specialist We are looking for a proactive and analytical professional to join our team in India, supporting IT service invoice management. This role combines operational responsibility with a strong mandate to drive improvements in processes, data quality, and automation. You will play a key role not only in handling invoice-related cases, but also in identifying recurring issues, challenging existing ways of working, and driving change in collaboration with development and platform teams. Key Responsibilities • Manage and resolve invoice-related queries and complaints via email and ServiceNow (Incident Management) • Perform detailed analysis of invoice discrepancies using ServiceNow and Identity Governance & Administration (IGA) systems • Maintain and update invoice data, including correction and enrichment of invoice references • Ensure accuracy, consistency, and quality of invoice-related data across systems • Act as a key support function in close collaboration with Service Desk, Finance, and other stakeholders Process Improvement & Automation Drive • Identify patterns, root causes, and recurring issues in invoice handling • Proactively propose and drive process improvements to increase efficiency and reduce errors • Raise requirements and actively engage with development and platform teams to enable automation and system enhancements (including AI-driven solutions) • Act as a bridge between operations and development teams, ensuring business needs are clearly defined and implemented • Contribute to reporting and insights that support decision-making and continuous improvement

What We’re Looking For • Experience in service operations, service desk, finance support, or similar roles • Strong analytical and problem-solving skills with attention to detail • Ability to take ownership and drive improvements across team boundaries • Experience working with ticketing systems such as ServiceNow (preferred) • Confidence in challenging existing processes and advocating for change • Strong communication skills and ability to collaborate with both technical and non-technical stakeholders