Sr. ARC Specialist

Own and manage the full ARC settlement process on a weekly basis, including submission, reconciliation, and payment via Back Office Systems, and IAR.

Process and reconcile all transactions—sales, exchanges, refunds, voids, commissions, TASFs—across Amadeus GDS, ARC, and financial platforms.

Work with Finance to authorize and process the weekly cash remit draft to ARC, ensuring regulatory compliance and timely payments.

Perform daily balancing of ARC transactions, resolving discrepancies in coordination with ticketing and accounting teams.

Ticketing Audit and Debit Memo Management

Review issued airline tickets, ensuring accuracy in complex transactions like refunds, exchanges, MCOs, and fare rule applications.

Lead the end-to-end Debit Memo (ADM) management process, including daily monitoring of ARC Memo Manager, dispute resolution, chargebacks, trend analysis, and financial reporting.

Identify root causes of debit memo violations and implement corrective actions in partnership with operations and finance.

Support internal and external audits with complete, audit-ready documentation related to ARC reporting and ticketing activities.

Collaborate with cross-functional teams to maintain and continuously improve Standard Operating Procedures (SOPs) to ensure compliance, accuracy, and efficiency in ticketing and settlement workflows and address any financial or system interface issues. Provide ongoing guidance and training on ARC policy updates, TRAMS/IAR usage, and best practices in ticketing compliance.

Industry Knowledge and Continuous Learning

Stay abreast of ARC regulations, airline policy updates, and travel industry developments, communicating relevant impacts to internal stakeholders.

Assist with the testing, implementation, and maintenance of back-office system updates and integrations.

We’re looking for someone who’s ready to make an impact and grow alongside us:

Minimum 5 years of hands-on experience in ARC reporting, reconciliation, and settlement in a high-volume TMC, OTA or travel agency environment.

Expert-level proficiency with Amadeus GDS and NDC technology.

Deep knowledge of ARC processes, IAR, and back-office systems.

ARC Specialist certification, or ability to obtain within 30 days of hire.

Possess expert-level knowledge of advanced fare rules, intricate fare construction, commission structures, exchanges, and refunds.

Proven ability to research, analyze, and resolve financial and transactional discrepancies.

High attention to detail with exceptional accuracy in data handling and reporting.

Proficiency in Google Workspace and other financial and reporting applications

Excellent written and verbal communication skills, with strong negotiation and documentation abilities.

Compensation Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process.

The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits:

Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions.

Benefits: Check out our full list at engine.com/culture

Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more