Sr Account Executive - Agentic AI

About Lucidya

Why This Role Matters

Revenue & Pipeline Ownership

• Own enterprise and government ARR targets and drive meaningful, predictable revenue growth quarter over quarter
• Build and manage a high quality pipeline. You obsess over deal progression and forecast accuracy, not just volume
• Map every account strategically: decision makers, influencers, blockers, budget owners, timing, and internal politics

Agentic Ai Sales Execution

• Run full sales cycles end-to-end: discovery, business case, pilot scoping, executive alignment, negotiation, and close
• Lead value based conversations with C-suite stakeholders, not product demos. Translate autonomous AI capabilities into hard business outcomes such as: cost per contact reduction, deflection rate improvement, CSAT uplift, headcount efficiency,etc
• Sell the transformation story confidently: how AI Agents change the operating model of a contact centre, not just automate a workflow or a chat agent
• Handle the "will this replace my team?" objection head-on. You have been through this conversation many times and have a clean, credible answer

Pilot Leadership

• Scope pilots like a consultant. Define success metrics with the customer upfront and hold the line on them throughout
• Build business cases in real time. You can open a spreadsheet in front of a CX director and show: "If you deflect 30% of tier-1 tickets at your current volume, here is your payback in months."
• Own the pilot outcome. You do not hand off to Customer Success, you stay accountable until the customer sees measurable value

Market & Stakeholder Development

• Develop and maintain executive relationships across your target accounts, becoming a trusted advisor
• Partner closely with Solution Consultants, Product and Customer Support to ensure smooth handovers, technically credible demos, and successful customer onboarding
• Continuously sharpen your understanding of the Agentic AI landscape, competitive positioning, and CX technology trends
• Leverage and grow your network within Saudi and GCC organizations to accelerate pipeline development

What We Are Looking For

• Someone with 6-12 years of experience with at least 2-5 of those selling to CX/contact center buyers
• Have sold to CX and contact centre buyers. Understands what AHT, FCR, CSAT, deflection rate, cost-per-contact, agent utilisation, and shrinkage mean
• Came from a CCaaS, conversational AI, or CX software vendor. Preferably: Genesys, NICE, Zendesk, Freshworks, Kore.ai, Cognigy, Ada, Intercom, Talkdesk, Avaya, Unifonic. Experience in selling automation or bots specifically is a strong advantage
• Has a consultative mindset and an ROI-led seller; not a transactional closer. Our AI Agent is a 6-to-9-month enterprise cycle with a business case, a pilot, an integration conversation, and a change-management story. You build deals; you don't work inbound queues
• An Arabic-native with deep Saudi/GCC market fluency. You understand how to navigate procurement in a Saudi bank, a telco, or a government entity - including Nafath, PDPL compliance, and the internal politics that determine whether a deal closes. This is non-negotiable for our ICP

Core Competencies & Experience

• Navigating AI's Impact: You have a track record of selling solutions that result in human-resource efficiency. You are adept at managing the political sensitivity of AI-driven headcount changes and can deliver a credible, compassionate response to concerns
• Pioneering a New Category (Agentic AI): As Agentic AI is an emerging category, a significant part of the sales process involves buyer education and de-risking the pilot phase. You are skilled at opening doors and building momentum without a full repository of established case studies
• Consultative Pilot Management: You are comfortable with a reference-thin pitch and can run a pilot like a consultant. This includes independently scoping the project, defining clear success metrics, and maintaining direct accountability for achieving them—you do not merely hand off the project and wait for results
• Financial Acumen: Commercial and business excellence are your strengths. You can proficiently construct a live business case with the customer, modeling key metrics such as volume, deflection rate, cost-per-contact, and payback period (e.g., using Excel)

Attitude & Approach

• Proactive & Prepared: You are proactive by default, consistently following up without prompting and preparing thoroughly for every meeting. You anticipate objections and ensure you walk into discussions with answers ready
• Team-Oriented & Problem-Solver: You are highly collaborative internally. Your focus is on problem-solving, not blaming other departments (Product, Marketing, or Customer Support) for challenges

Culturally