Solutions Consultant
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Key skills for this role
About the Role
Lucidya is seeking a Solutions Consultant to bridge customer needs with their AI-native CX platform. You will lead demos, POCs, and support complex sales cycles. Requires 2+ years in a similar B2B SaaS role and bilingual Arabic/English skills.
Key Skills for This Role
Responsibilities
- Develop a deep, hands on understanding of Lucidya's products and use cases
- Partner closely with Sales to uncover customer needs and design solutions
- Lead product demonstrations, workshops, and presentations
- Own and execute Proof of Concepts (POCs)
- Support complex sales cycles by answering detailed questions and handling RFIs/RFPs
- Act as a bridge between customers and internal teams
- Work with Product Marketing to refine messaging and positioning
- Support account growth by identifying expansion opportunities
- Ensure smooth handovers from pre sales to onboarding and Customer Success
Requirements
- 2+ years of experience in a similar or related role (Solutions Consulting, Pre Sales, Sales Ops, Account Management) within a B2B SaaS environment
- Bilingual, able to communicate confidently with both Arabic and English speaking customers
- Comfortable using tools like HubSpot, PowerPoint, and Excel
- Ability to interpret and respond to RFPs professionally
- Strong communication and presentation skills
- Proactive and able to take ownership
Full Job Posting
About Lucidya
- Lucidya is an AI native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously.
Why this role matters
- The Solutions Consultant sits at a critical intersection between customers' problems and Lucidya's ability to solve them.
What You'll Do
- Develop a deep, hands on understanding of Lucidya's products and use cases.
- Partner closely with Sales to uncover customer needs and design solutions.
- Lead product demonstrations, workshops, and presentations.
- Own and execute Proof of Concepts (POCs).
- Support complex sales cycles by answering detailed questions, handling RFIs and RFPs.
- Act as a bridge between customers and internal teams.
- Work with Product Marketing to help refine messaging, positioning, and competitive differentiation.
- Support account growth by identifying expansion opportunities.
- Ensure smooth handovers from pre sales to onboarding and Customer Success.
Who You Are
- Naturally curious and enjoy digging into customer needs.
- Strong communicator who can present to senior stakeholders.
- Comfortable being customer facing.
- Enjoy problem solving and thinking in systems.
- Proactive and take ownership.
- 2+ years of experience in a similar role within B2B SaaS.
- Bilingual in Arabic and English.
- Comfortable using HubSpot, PowerPoint, and Excel.
- Work well cross functionally.
What the hiring process will look like
- Screening call with TA
- Technical interview with the hiring manager
- Presentation mock RFP to present to the hiring manager & a teammate
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