Specialist

Job Summary

Responsibilities

• Our Agents can be responsible for a variety of different calls including.
• Handles inbound customer service calls.
• Processes inbound sales calls.
• Takes inbound or placing outbound collections calls.
• Answers technical support inquires via incoming calls, chat or email.
• Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
• Performs other duties as assigned.

Skills Requirements

• 4 or more years of Call Center experience required.
• Ability to develop rapport and demonstrate a caring attitude.
• Excellent data entry and internet navigation skills.
• Clear, distinct oral and written communication skills.
• Must be detail oriented.
• Dynamic interpersonal and judgment skills.
• Professional demeanor and dependable work ethic.
• Ability to work in a fast-paced environment and multi-task.

Education Requirements

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.