Specialist - Customer Fulfillment
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Key skills for this role
About the Role
Precision Group seeks a Customer Fulfillment Specialist to manage end-to-end order fulfillment for rigid plastic packaging products. The role involves coordinating with customers and internal teams to ensure accurate order processing, timely delivery, and high customer satisfaction.
Key Skills for This Role
Responsibilities
- Manage the complete order to delivery lifecycle including order entry, validation, processing, tracking, and fulfillment
- Ensure timely and accurate booking of customer purchase orders in ERP systems
- Monitor order status, production progress, and delivery schedules to ensure on time fulfillment
- Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch
- Communicate order confirmations, changes, delays, and dispatch details to customers proactively
- Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests
- Respond to customer inquiries, complaints, and service issues within defined SLAs
- Coordinate cross functional resolution of customer concerns related to quality, delivery, or documentation
- Work closely with Sales to capture customer forecasts and demand requirements
- Coordinate with Quality Assurance to ensure timely issuance of required documentation
- Generate reports on order fulfillment performance, service levels, and customer complaints
- Participate in process improvement initiatives related to customer service and supply chain operations
Requirements
- Bachelor’s Degree in Business Administration, Supply Chain, Operations, or related field
- Min. 5 8 years of experience in Customer Service / Order Fulfillment / Customer Operations in Manufacturing / FMCG / industrial products
- Strong knowledge of order management and customer fulfillment processes in manufacturing
- Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
- Strong coordination and stakeholder management skills
- Good command on MS Office applications
- Strong problem solving and customer issue resolution capability
- Ability to manage multiple priorities and meet service deadlines
Full Job Posting
Job Content
- Manage end to end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in
- Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement.
Functional Responsibilities
- Manage the complete order to delivery lifecycle including order entry, validation, processing, tracking, and fulfillment.
- Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines.
- Monitor order status, production progress, and delivery schedules to ensure on time fulfillment.
- Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch.
- Communicate order confirmations, changes, delays, and dispatch details to customers proactively.
- Manage customer requirements related to product specifications, packaging, lead times, and delivery schedules.
- Support export/local shipment documentation where applicable.
- Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests.
- Maintain strong working relationships with key customers to ensure service excellence and business continuity.
- Respond to customer inquiries, complaints, and service issues within defined SLAs.
- Coordinate cross functional resolution of customer concerns related to quality, delivery, or documentation.
- Conduct periodic customer satisfaction surveys and maintain customer feedback records.
Requirements
- Bachelor’s Degree in Business Administration, Supply Chain, Operations, or related field.
- Min. 5 8 years of experience in Customer Service / Order Fulfillment / Customer Operations in Manufacturing / FMCG / industrial products
- Strong knowledge of order management and customer fulfillment processes in manufacturing
- Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
- Understanding of production planning / MRP processes (preferred)
- Strong coordination and stakeholder management skills
- Good command on MS Office applications
- Strong problem solving and customer issue resolution capability
- Ability to manage multiple priorities and meet service deadlines
- Proven track record in problem solving and reducing customer complaints and meeting SLA’s
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