Spa Receptionist
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Key skills for this role
About the Role
St. Regis Doha seeks a Spa Receptionist to schedule spa services, check in guests, process payments, and promote spa offerings. Requires less than 1 year related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Schedule services for individuals and large groups using spa/salon reservations software
- Call guests to confirm scheduled services and answer questions about available services
- Check in guests for appointments and provide general spa orientation
- Promote and sell spa/salon services
- Process guest payments and obtain payment authorization as needed
- Balance, scan, and drop receipts with Accounting
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Schedule services for individuals and large groups using spa/salon reservations software system.
- Call guests to confirm scheduled services. Answer questions about available services.
- Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services.
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1 year related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Additional Information
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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