Spa Receptionist
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Key skills for this role
About the Role
The Ritz-Carlton, Doha seeks a Spa Receptionist to deliver exceptional guest service at its luxury spa. Responsibilities include welcoming guests, managing appointments, coordinating spa operations, and promoting services.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and provide a personalized and professional spa experience
- Handle spa reservations, appointments, and guest inquiries via phone, email, and in person
- Explain spa treatments, facilities, packages, and promotional offers to guests
- Check guests in and out efficiently and process payments accurately
- Maintain guest records and ensure confidentiality of personal information
- Coordinate appointment schedules with therapists and spa attendants
- Promote and upsell spa services, memberships, retail products, and special packages
- Ensure the reception area is clean, organized, and maintained to luxury standards
- Address guest concerns promptly and escalate issues when necessary
- Support daily spa operations, inventory control, and administrative tasks
Requirements
- High school diploma or equivalent; hospitality related qualification preferred
- Previous experience in a luxury hotel, spa, wellness center, or customer service environment
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and spa reservation systems
- Fluency in English; additional languages are an advantage
- Ability to work flexible schedules, including weekends and holidays
Full Job Posting
Additional Information
- Job Number 26086758
- Job Category: Spa
- Location: 1 West Bay Lagoon, Doha, Qatar
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
About The Ritz Carlton, Doha
- At The Ritz Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality.
- Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5 star resort features 374 elegantly designed rooms & suites, award winning restaurants, world class Spa facilities with a state of the art Fitness Center.
- The property is ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team.
Find Purpose in Your Passion
- At The Ritz Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do.
- We offer a rewarding career within one of the most recognized and prestigious luxury brands in the world.
- Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues.
- Various opportunities for internal growth both locally and internationally within Marriott International.
- A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more.
Key Responsibilities
- Welcome guests warmly and provide a personalized and professional spa experience.
- Handle spa reservations, appointments, and guest inquiries via phone, email, and in person.
- Explain spa treatments, facilities, packages, and promotional offers to guests.
- Check guests in and out efficiently and process payments accurately.
- Maintain guest records and ensure confidentiality of personal information.
- Coordinate appointment schedules with therapists and spa attendants.
- Promote and upsell spa services, memberships, retail products, and special packages.
- Ensure the reception area is clean, organized, and maintained to luxury standards.
- Address guest concerns promptly and escalate issues when necessary.
- Support daily spa operations, inventory control, and administrative tasks.
- Adhere to all company policies, health and safety regulations, and grooming standards.
Preferred Qualifications
- High school diploma or equivalent; hospitality related qualification preferred.
- Previous experience in a luxury hotel, spa, wellness center, or customer service environment.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and spa reservation systems.
- Fluency in English; additional languages are an advantage.
- Ability to work flexible schedules, including weekends and holidays.
Core Competencies
- Guest focused service mindset
- Professional appearance and demeanor
- Attention to detail
- Teamwork and collaboration
- Problem solving skills
- Sales and upselling ability
- Time management and organization
Marriott/Ritz Carlton Values
- Demonstrate The Ritz Carlton Gold Standards.
- Create memorable guest experiences through genuine care and personalized service.
- Foster a positive and respectful work environment.
- Uphold the highest standards of integrity, quality, and professionalism.
Additional Duties
- Schedule services for individuals and large groups using spa/salon reservations software system.
- Call guests to confirm scheduled services.
- Answer questions about available services.
- Update the reservations/cancellations list throughout the day.
- Check in guests for appointments.
- Promote and sell spa/salon services.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Process guest payments for spa/salon services.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
Safety and Compliance
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
Physical Requirements
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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