Spa Receptionist
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Key skills for this role
About the Role
St. Regis Abu Dhabi seeks a Spa Receptionist to oversee front desk operations, ensure seamless guest experiences, and support the spa team. Requires 2 years related work experience in luxury brands and high school diploma.
Key Skills for This Role
Responsibilities
- Conduct general receptionist duties, ensuring a warm and professional welcome for all guests
- Identify, evaluate, and resolve guest complaints in a timely and efficient manner
- Establish and maintain strong relationships with guests to encourage loyalty and repeat business
- Ensure the reception area, associated equipment, and workspaces are clean, organized, and well maintained
- Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests
- Ensure all guest bookings, confirmations, and follow ups are completed efficiently
- Provide on the job training to new team members
- Handle the billing system accurately, ensuring compliance with accounting policies and procedures
Requirements
- High school diploma or G.E.D. equivalent
- 2 years related work experience in luxury brands
Full Job Posting
Job Overview
- St. Regis Abu Dhabi is seeking a Spa Receptionist to oversee front desk operations and ensure seamless guest experiences.
Key Duties and Responsibilities
- Conduct general receptionist duties, ensuring a warm and professional welcome for all guests
- Identify, evaluate, and resolve guest complaints in a timely and efficient manner
- Establish and maintain strong relationships with guests to encourage loyalty and repeat business
- Ensure the reception area, associated equipment, and workspaces are clean, organized, and well maintained
- Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests
- Ensure all guest bookings, confirmations, and follow ups are completed efficiently
- Monitor guest preferences and feedback to personalize service
- Provide on the job training to new team members
- Act as a role model, leading by example in professionalism, guest service, and teamwork
- Actively motivate and support the team to upsell spa treatments and retail products
- Assist in scheduling and rostering to ensure optimal coverage
- Handle the billing system accurately, ensuring compliance with accounting policies and procedures
Preferred Qualifications
- High school diploma or G.E.D. equivalent
- 2 years related work experience in luxury brands
About St. Regis Hotels & Resorts
- St. Regis is part of Marriott International, offering luxury hospitality worldwide.
- The St. Regis Abu Dhabi is a Forbes Travel Guide 5 Star rated hotel.
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