Spa Receptionist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Guest Service and Reception
- Be on time for shifts, answer phones promptly, and use guests' names during phone conversations.
- Acknowledge and greet everyone entering and leaving the spa facilities.
- Handle guest questions and concerns professionally and courteously, providing accurate and immediate responses.
- Maintain eye contact and demonstrate personalized service, a positive attitude, and professionalism.
Bookings and Consultations
- Schedule tours, spa day packages, treatments, personal training, and bookings for members and guests.
- Conduct spa tours and consultations and provide personalized advice about facilities, treatments, and products.
- Provide pre- and post-treatment advice and state important contraindications when booking appointments.
- Ensure new clients complete spa consultation cards and keep records updated in the Spa Soft system.
Sales and Payments
- Sell gift vouchers and process their redemption.
- Achieve retail sales and actively promote spa services, treatments, sessions, retail products, programs, promotions, and discounts.
- Process bill payments and receipts and maintain a Spa Desk Bank.
Spa Operations
- Maintain spa reception areas and workspaces to high standards of cleanliness, safety, stocking, and organization.
- Ensure equipment is serviced as part of a preventative maintenance program.
- Open and close the spa each day according to Standard Operating Procedures.
- Assist during spa promotions and events and ensure displays are changed regularly.
- Use spa computers with skill and proficiency and work without constant direct supervision.
Requirements
- Ability to provide professional, courteous, and immediate responses to guest questions and requests.
- Ability to work without constant direct supervision and remain at the assigned post for extended periods.
- Ability to use spa computers and the Spa Soft system with skill and proficiency.
- Ability to maintain accurate and current spa consultation records.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MONDRIAN
Director of Sales
, QAT
Mondrian is seeking a Director of Sales to lead sales, revenue-management, and sales-administration activities across its hotel operations. The role focuses on growing existing accounts, generating new business, managing
Cost Controller
, QAT
MONDRIAN is seeking a Cost Controller to manage Food and Beverage control and accounting functions within its hotel operations. The role covers reporting, operational planning, budgeting, variance analysis, and support f
Plumber
, QAT
The hotel is seeking a Plumber to maintain plant, plumbing, water, fire, boiler, pool, and building systems. The role includes preventive maintenance, repairs, safety records, contractor coordination, emergency response,