bayt
Spa Receptionist
Unknown
Baladiyat ad Dawhah, QAT
Onsite
Discovered 6 days ago
Guest serviceSpa reservations and schedulingSpa reservation systemsMicrosoft OfficePayment processingCash handling
Free
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Guest serviceSpa reservations and schedulingSpa reservation systems
Role Overview
Serve as the first point of contact for spa guests and deliver a seamless luxury experience.
Support guest service, reservations, payments, promotions, and daily spa operations.
Key Skills for This Role
Guest serviceSpa reservations and schedulingSpa reservation systemsMicrosoft OfficePayment processingCash handling
Full Job Posting
Role overview
Serve as the first point of contact for spa guests and deliver a seamless luxury experience.
Support guest service, reservations, payments, promotions, and daily spa operations.
Key responsibilities
- Welcome guests and provide personalized, professional service.
- Handle reservations, appointments, cancellations, and inquiries by phone, email, and in person.
- Explain treatments, facilities, packages, services, and promotional offers.
- Check guests in and out, provide spa orientation, and process payments accurately.
- Maintain guest records and protect confidential personal information.
- Coordinate schedules with therapists and spa attendants and resolve last-minute changes.
- Promote and upsell services, memberships, retail products, and special packages.
- Maintain a clean reception area and support inventory and administrative tasks.
- Report maintenance needs, accidents, injuries, and unsafe work conditions.
- Follow company policies, health and safety regulations, grooming standards, and quality expectations.
Preferred qualifications
- High school diploma or G.E.D. equivalent is preferred.
- Hospitality-related education is preferred.
- Previous experience in a luxury hotel, spa, wellness center, or customer service environment is preferred.
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