Spa Manager
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Key skills for this role
About the Role
Le Méridien Hotels & Resorts in Lusail, Qatar seeks a Spa Manager to supervise and coordinate spa services including salon, skin care, massage, and locker room areas. Requires high school diploma and 2 years experience in spa or guest services.
Key Skills for This Role
Responsibilities
- Supervise and coordinate activities of employees delivering spa services
- Assume responsibilities of Spa Director in his/her absence
- Ensure all employees have proper supplies, equipment and uniforms
- Manage supplies and equipment inventories within budget
- Maintain cleanliness of spa and related areas and equipment
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Empower employees to provide excellent customer service
Requirements
- High school diploma or GED
- 2 years experience in spa, guest services, or related professional area
Full Job Posting
Job Summary
- Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.
- Focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Candidate Profile
- High school diploma or GED.
- 2 years experience in the spa, guest services, or related professional area.
Supporting Management of Spa Operations and Budgets
- Assumes the responsibilities of the Spa Director in his/her absence.
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Understands the impact of department’s operations on overall property financial goals.
Ensuring and Delivering Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings.
- Strives to improve service performance.
Conducting Human Resources Activities
- Solicits employee feedback, utilizing an open door policy.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of department manager and HR.
- Observes service behaviors and provides feedback.
- Participates in employee progressive discipline procedures.
- Participates in employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports spa orientation program for new hires.
- Supervises ongoing training initiatives.
- Establishes and maintains open, collaborative relationships.
Benefits
- Equal opportunity employer.
- Commitment to diversity and inclusion.
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