Solutions Specialist

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

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Live Solutions Specialists serve as our clients’ primary point of contact while they are using Cvent’s software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent’s software. Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.

The ideal candidate should have a passion for technology, creative thinking, and problem solving. They should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment. As a Live Solutions Specialist, they will join a team of service delivery professionals committed to helping customers achieve the highest level of success. Solutions Specialists have an exemplary mastery of the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs.

Onboard new iCapture clients through training, implementing their accounts and understanding their needs

Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls

Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations

Gather customer requests for future releases of the product and collaborate with the technology team on requirements

Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation

Participation in stretch responsibilities geared towards business improvements like, mentoring the newest members of the Solution Specialist team during the training process

Demonstrate detailed product knowledge when assisting clients both on the phone and via email

Collaborate with the sales team to introduce new features and opportunities to clients

Experience required - 2 to 5 years

Bachelor’s degree with strong academic credentials preferred

Strong business acumen, ethics and high integrity

Comfort working with technical products, platforms, and tools to configure solutions that meet customer needs

Passionate about customer success with a commitment to delivering exceptional service

Should be extremely motivated with excellent communication skills (verbal and written) and possess the ability to thrive in a fast-paced, fun work environment

Ability to collaborate with customers to identify their requirements and design tailored solutions

A proactive attitude toward staying up-to-date on industry trends, technologies, and best practices

Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment

Strong interpersonal skills to build lasting relationships with customers and internal stakeholders

Ability to prioritize tasks and manage multiple customer accounts simultaneously