icims
Forward Deployed Engineer (Salesforce & Agentforce)
Cvent
Tysons, USA
Full-time
Senior · 12+ years experience
Hybrid
USD 150000-200000 yearly / year
Discovered Today
SalesforceAgentforcePrompt BuilderSales CloudService CloudExperience Cloud
Free
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SalesforceAgentforcePrompt Builder
Key Skills for This Role
SalesforceAgentforcePrompt BuilderSales CloudService CloudExperience Cloud
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What You'll Do
Lead end-to-end Agentforce and Data Cloud deployments, from C-suite requirements through production sustainment, as the senior delivery authority.
Design and deploy autonomous agents, prompt architectures, multi-step orchestration flows, and voice/conversational AI solutions on the Salesforce platform.
Drive the transition from deterministic Salesforce automation (Flow, Process Builder, triggers) to probabilistic AgenticOps, defining governance, monitoring, and incident response for non-deterministic agents in production.
Build and maintain AI governance frameworks: agent dossiers, intake processes, after-action reviews, and Agentforce-specific SOPs that turn ad-hoc deployments into repeatable sustainment models.
Establish and lead a Salesforce AI Center of Excellence, including enablement programs, certification pathways, and delivery methodology documentation.
Partner with business stakeholders and executives to translate workflow inefficiencies into Salesforce-native agentic solutions with defined, measurable outcomes.
Serve as technical advisor and deal partner to sales and go-to-market teams on Agentforce pursuits and solution framing.
Define and track business impact: adoption, time saved, manual effort eliminated, CSAT improvement, and cost avoidance.
Basic Qualifications
- 12+ years of overall experience, with at least 5 years leading enterprise Salesforce delivery in a forward-deployed, field engineering, or solution consulting capacity.
- Hands-on production experience delivering Agentforce implementations, including agent design, Prompt Builder, Topics, Actions, and agent testing/governance, not just certifications.
- Deep expertise in Salesforce platform architecture: Sales Cloud, Service Cloud, Experience Cloud, Flow automation, Apex, APIs, and integration patterns.
- Experience with Data Cloud: data modeling, identity resolution, data streams, calculated insights, and integration with Agentforce.
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