Solutions Specialist

Where tech, process, and people actually meet — and we want you right in the middle of all three.

ABOUT US

Our professional services practice has been growing fast, and we’re looking for a Solutions Specialist to grow it with us. We work with clients across industries — from lean startups to established enterprises — helping them figure out what they really need, then making sure the solution actually sticks. We believe in doing things right: designing smart, building clean, and leaving clients better off than we found them.

AI is becoming one of the sharpest tools in our kit, and we’re excited about what it makes newly possible. We want someone who shares that excitement — and knows how to use it responsibly.

THE JOB

This role lives at the intersection of technology, process, and human experience. You’ll dig into client workflows, identify what’s really broken, design the right fix — and then make sure it actually lands. Some days that’s configuring a CX platform. Some days it’s building an AI-powered workflow. Often it’s both.

WHAT YOU’LL DO

▸ Solve for clients. Dig into workflows, pain points, and goals — then design and ship solutions that fit how teams actually work.

▸ Own the lifecycle. Support implementation from requirements gathering through configuration, testing, and go-live — keeping clients informed every step of the way.

▸ Be the calm in the change. Run working sessions, deliver hands-on training, and shepherd real adoption across organizations — including the folks who didn’t ask for any of it.

▸ Leave behind something useful. Create clear, practical documentation — playbooks, workflow diagrams, implementation guides — that clients keep using long after the engagement wraps.

▸ Think in systems, not band-aids. Spot friction and solve the root cause, not just the symptom. Design for scale.

▸ Stay endlessly curious. Keep up with new platforms, AI tools, automation, and CX innovation — and bring the good stuff back to sharpen what we deliver.