Solutions Architect

5+ years in solution design, system architecture, or technical consulting — with a track record of solving genuinely complex, multi-system challenges.

Deep expertise in at least one core platform in our partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai) and strong working familiarity with the others.

Meaningful experience designing AI-powered systems — agentic workflows, LLM integration, AI governance — with real instincts for where AI adds value and where it introduces risk.

Fluency with APIs, JSON, and integration architecture — you can design a solution that spans multiple systems and explain it clearly to both engineers and executives.

Strong pre-sales instincts — you understand how technical credibility translates to client confidence and can shape the technical narrative in a sales conversation.

An ability to mentor and elevate teammates — you make the people around you sharper.

Communication skills that match your technical depth — you document clearly and make complex systems feel approachable.

Deep understanding of how AI can improve business processes and CX environments, with hands-on experience to back it up.

A genuine interest in how technology evolves, and a habit of staying ahead of it.

High EQ, personal accountability, and a sense of humor.

We're building something that matters, and we want the right people in the room when the hard calls get made. If this sounds like your kind of work — hit apply and let's talk.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.