Solutions Engineer -Turkey

Your Role:

• As a Solutions Engineer for Turkey / EMEA , you will be the go-to product and technical expert for Alpaca's enterprise partners across and the wider Turkey / EMEA region. You will bridge technical and business conversations: a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Turkish for customer interactions, and sufficient English proficiency to collaborate effectively with our global team. You will support enterprise partners and expand our base of enterprise partners in Turkey / EMEA, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team.

What you will do:

• Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA , acting as a trusted technical advisor throughout the partner lifecycle.
• Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
• Guide new enterprise customers through API integration, implementation, and onboarding.
• Act as the voice of Turkish customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Turkish) into clear specifications for Alpaca's global engineering team.
• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
• Work closely with local compliance and operations teams to understand local and regional product requirements.
• Own technical Solutions engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
• Create Solutions support materials and documentation for new features and products, including Turkish-language collateral where needed.
• Coordinate in Turkish with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
• Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Turkey / EMEA as needed.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.

What we look for (Must-Haves):

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 3+ years), ideally at API or SaaS-first companies.
• Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
• Native or business-level Turkish , with excellent customer communication skills and a solid understanding of Turkish business culture - essential for partner, vendor, and regulator communication.
• Business-level English for collaborating with global, cross-functional teams; able to drive clarity on goals, set expectations, and collect feedback effectively.
• Able to translate complex technical concepts into simple, understandable terms.
• Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.

Who You Might Be (Nice-To-Haves):

How We Take Care of You: