Senior Sales Engineer
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Key skills for this role
Key Skills for This Role
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Your Role:
- As a Sr. Sales Engineer for, you will be the go-to product and technical expert for Alpaca's enterprise partners across. You will bridge technical and business conversations: a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Mandarin for customer interactions, and sufficient English proficiency to collaborate effectively with our global team. You will support enterprise partners and expand our base of enterprise partners, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team.
What you will do:
- Provide technical support and relationship management for existing enterprise customers, acting as a trusted technical advisor throughout the partner lifecycle.
- Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
- Guide new enterprise customers through API integration, implementation, and onboarding.
- Act as the voice of customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements into clear specifications for Alpaca's global engineering team.
- Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
- Work closely with local compliance and operations teams to understand local and regional product requirements.
- Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
- Create sales support materials and documentation for new features and products, where needed.
- Coordinate with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
- Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel as needed.
- Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.
What we look for (Must-Haves):
Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 5+ years), ideally at API or SaaS-first companies.
Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
Able to translate complex technical concepts into simple, understandable terms.
Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.
Who You Might Be (Nice-To-Haves):
Experience in fintech, capital markets, brokerage, or financial APIs; experience at a Broker-Dealer or securities firms.
Knowledge of brokerage, post-trade, and settlement operations, as well as regulatory context.
Closing enterprise deals alongside Account Executives.
US securities qualifications (e.g., SIE and/or Series 7).
Familiarity with Metabase.
Experience working with the FIX protocol.
Experience working with OpenAPI, ReadMe, and documentation.
Excited to learn more about the securities industry.
How We Take Care of You:
Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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About Alpaca
US-based brokerage infrastructure company providing execution and custody solutions for stocks, ETFs, options, and cryptocurrencies through its API-first platform.
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