Solutions Engineer, North

ABOUT TRENDAI™

Location – Delhi

• POSITION OVERVIEW
• The Solutions Engineer (SE) with Delhi/Bangalore , will be the technical bridge between our Sales Representatives and their pre-sales customers. As a TrendAI product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Solutionsan an architecturesolutionsunderstandingpre-sales supportan skillspanellisteventswebinarsworkshopsDevelopcustomerssolvesolutionsproducts'the more the the the cybersecuritycustomers Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.
• PRIM I RY RESPONSIBILITY
• Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
• A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively
• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP ( clo u d service partners), MSSP etc.
• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
• Conduct routine update on the new product/ technology to the internal sales staff
• Work clo sely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how