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Solutions Engineer
Trend Micro
CAN
Full-time
Mid
Onsite
Discovered Today
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Trend Micro is seeking a Solutions Engineer who is passionate about cybersecurity and AI-powered platforms, thrives in direct customer engagement, and excels at helping organizations solve complex challenges.
In this role, you will partner closely with leaders across Solutions Engineering, Product, Channel, Marketing, and Customer Success to guide customers along their security journey while expanding the reach of our platform.
As a trusted technical advisor, you will influence outcomes across the entire customer lifecycle by retaining, expanding, and acquiring business through expert guidance, compelling demos, and strategic consultation.
You will serve as the bridge between customer needs and platform capabilities, powering long-term value, adoption, and advocacy.
We are looking for individuals who embody humility, hunger, and people-smart instincts.
Successful candidates will bring energy into every interaction and thrive in front of customers.
Full Job Posting
Responsibilities:
- Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform.
- Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes.
- Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences.
- Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach.
- Represent the company as a thought leader at industry events, panels, webinars, and field engagements.
- Develop high-quality enablement of content demos, videos, architectural diagrams, and training assets to support internal teams and partners.
- Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience.
- Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends.
- Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes.
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