gem
Solutions Engineer
Bridge
Remote, USA
Full-time
Senior Level
Remote
USD 180000-220000 yearly
Discovered 1 weeks ago
Free
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- Own the partner technical relationship: Be the primary technical point of contact for our partners, from kick-off calls to day-to-day triage to integration support
- Slack triage: Field inbound Slack questions from partner teams; a mix of quick answers and deeper digs
- Partner kick-offs: Run 3-5 partner kick-off calls per week, own implementation plans, and maintain a regular cadence of scheduled client calls
- SLA coverage: Respond to partner inquiries within our contracted SLAs, including periodic weekend coverage
- Integration and tooling delivery: Maintain and execute against our backlog of partner-facing features, integrations, libraries, and SDKs
- New service lines: Contribute to new service lines as we roll them out, including building integrations, writing external documentation, and creating guides that help partners move faster independently
- Product and engineering translation: Convert partner pain into clear specs, bug reports, and product asks; own the partner request tracking system
- 5-10 years of engineering experience, with meaningful time in a client-facing or partner-facing capacity
- Direct partner or customer-facing experience; you have been on the calls and owned the relationships
- Healthcare industry experience, ideally in integration or infrastructure
- Fluency in our core stack: TypeScript, Node, and React
- Broad technical knowledge across other languages and stacks
- Strong written and verbal communication, calibrated for both engineers and non-technical stakeholders; clear, direct, and appropriately informal
- Self-organized and able to manage your own time and priorities without being told what to do next
- Startup experience and comfort with ambiguity
- Experience working with EHRs
- Familiarity with Postgres, Temporal, and AWS
- Prior experience shipping integrations, libraries, or SDKs
- Direct ownership over our partner technical experience from the start
- High autonomy and real ownership within a small, senior engineering team
- Work directly with our CTO and leadership team in a high-growth, venture-backed health tech company
- Real technical scope: client relationships, integration builds, and platform contributions all in one role
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