gem
Onboarding Specialist
Bridge
Boulder, USA
Full-time
Mid Level
Hybrid
USD 110000-155000 yearly
Discovered 1 weeks ago
Free
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- Partner Go-Lives: Own the full onboarding project from contract signature to first visit on Bridge. Modify and execute milestone-driven project plans, track internal dependencies, manage partner deliverables, and escalate blockers before they stall timelines.
- Cross-Functional Coordination: Quarterback credentialing, engineering, compliance, and sales through each onboarding. Run standups, chase deliverables, and ensure every team hits their milestones — partners should never feel Bridge's internal complexity.
- Partner Experience: Serve as the partner's primary point of contact from kickoff to go-live. Set clear expectations, send regular status updates, train the partner team, and ensure they feel confident and ready at launch.
- Continuous improvements: Always look for ways to make onboarding faster and easier for partners, and take the lead on implementing those improvements.
- 4-8 years of experience in client onboarding, implementation, project management, or client operations — healthcare or health tech experience strongly preferred.
- You're an exceptional project manager — you can run multiple concurrent onboardings across internal and partner teams without dropping balls.
- You're relentlessly organized and detail-oriented. You track every deliverable, follow up without being asked, and nothing falls through the cracks.
- You communicate clearly and proactively — partners and internal teams always know where things stand.
- You have a bias for speed and action. You keep things moving, escalate early, and don't wait for problems to find you.
- You're comfortable working cross-functionally and can hold people accountable without formal authority.
- You care deeply about the client experience — you want every partner to feel like launching on Bridge was seamless.
- Experience with telehealth workflows, insurance billing, credentialing, or revenue cycle management.
- Own the most visible moment in the partner journey — when they go live and start seeing value.
- Work at a company accelerating the adoption of virtual care to reduce costs and improve access to care.
- High-ownership role with clear, measurable impact — the partners you launch directly drive Bridge's revenue.
- Competitive salary, benefits, and equity package. Given Bridge's funding and stage, we heavily value the potential upside from equity.
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