Solutions Architect, Integrations (AUS)

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere

We hire talented, self-motivated individuals with extreme ownership and high growth orientation.

We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

The Integration Team plays a critical role in helping customers deploy Sardine’s fraud, risk, and compliance products quickly and successfully, serving as the technical bridge between customer environments and our platform.

You'll own implementations end to end, working across APIs, webhooks, data mapping, event-driven workflows, and production issues to deliver scalable, high-quality integrations. You’ll partner closely with customers and cross-functional teams across engineering, product, and post-sales to solve technical problems, unblock deployments, and create a best-in-class implementation experience.

We’re looking for people who are deeply technical, highly hands-on, and excited to build in a fast-paced startup environment, whether as a strong individual contributor or as a player-coach helping lead and grow the team.

Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success

Own APIs, SDK documentation, integration guides, and overall support documents

Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities

Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables

Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology

Provide product feedback to internal stakeholders as the eyes and ears on the ground

What you’ll need

7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, OR systems analyst, working with multiple technical teams, both internal and external

3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance)

Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas

Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion

Experience with basic SQL querying and JSON payload analysis

Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)