Solution Engineer, Strategic GSI Partnerships

Have you got what it takes?

• Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering.
• Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners.
• Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences.
• Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions.
• Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users.
• Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets.
• Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options.
• Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time.
• Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals.
• Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations.

Additional valuable skills

• Contact centre, CCaaS, CX, workforce engagement, CRM, analytics or business intelligence experience.
• Understanding of conversational AI, generative AI, agentic AI, NLU/NLP and related software technologies, including UI/UX considerations.
• Experience presenting AI, automation and digital CX technologies to business and technical audiences.
• Knowledge of cloud technologies and hyperscaler ecosystems, including AWS, Microsoft Azure and Google Cloud.
• Experience supporting partner-led bids, managed service propositions, transformation programmes or co-sell motions.
• Awareness of enterprise architecture, integrations, APIs, data flows, security and compliance considerations in large customer environments.
• Vertical market experience across banking, insurance, telecommunications, healthcare, travel, public sector or other enterprise sectors.
• Ability to create reusable enablement materials, solution blueprints and adoption playbooks for partner communities.

Success in this role will look like

• Capgemini, Accenture and Deloitte teams are more confident and capable in positioning NiCE solutions in strategic customer opportunities.
• Active GSI-led opportunities progress faster because technical blockers, solution questions and validation requirements are addressed early.
• Repeatable partner solution plays and demo narratives are adopted across UKI and Europe.
• NiCE is consistently positioned as a strategic CX, AI and automation platform within GSI transformation programmes.
• Internal sales, partner and product teams have clear feedback from the field on what GSIs need to scale adoption and win more effectively.

What's in it for you?

Join an ever-growing, market-disrupting global company where high-performing teams work in a fast-paced, collaborative and creative environment.

As the market leader, every day at NiCE is a chance to learn, grow and help shape the future of CX, AI and partner-led transformation.

If you are passionate, innovative and excited to raise the bar with some of the world's most influential consulting partners, you may just be our next NiCEr.