Technical Support Engineer

Qualifications:

• Bachelor’s degree in Science, Technology, or a related field preferred. Relevant technical customer support experience, ideally within a Public Safety or mission-critical environment. Strong understanding of customer service principles and experience delivering high-quality technical support in high-pressure environments. Hands-on experience supporting Windows Server environments (2012, 2016, 2019) and client technologies, including web applications and services. Working knowledge of VMware v7 and v9 suites, including ESXi, vSCA, and HA environments. Experience with Hyper-V virtualization technologies and Active Directory administration tasks. Experience creating and executing PowerShell scripts and managing web application and service configurations. Strong troubleshooting, analytical, and problem-solving skills with excellent attention to detail. Excellent written and verbal communication skills, including the ability to effectively communicate technical information to customers and internal teams. Ability to manage multiple priorities, work independently, and collaborate effectively within a team environment.
• Preferred Skills:
• Experience supporting Logging and Recording Solutions within Public Safety or emergency communications environments. Familiarity with Microsoft Azure Portal and Azure services. Experience querying Web APIs and configuring application monitoring dashboards. Technical writing experience and strong documentation skills. Experience managing enterprise patch deployments across large-scale environments. Hands-on experience configuring and troubleshooting HP server hardware. Ability to remain calm, focused, and methodical in high-pressure operational environments.
• Why Join Us?
• Support mission-critical public safety operations: Play a key role in maintaining and enhancing systems that support emergency response and public safety communications for New York City. High-impact technical work: Work on complex, enterprise-scale systems in a fast-paced and highly collaborative environment. Opportunities for growth: Expand your expertise across infrastructure, virtualization, networking, and public safety technologies while working alongside experienced engineering and support teams. Collaborative team culture: Join a dedicated team that values technical excellence, customer service, accountability, and continuous improvement.
• If you are passionate about technology, customer support, and supporting critical public safety infrastructure, we’d love to hear from you!
• About NiCE
• NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
• NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.