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Software Engineer I - Salesforce
zoominfo
Bengaluru, IND
Onsite
Discovered 2 weeks ago
SalesforceLead-to-Order supportSalesforce configurationSalesforce Data LoaderWorkbenchImport Wizard
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SalesforceLead-to-Order supportSalesforce configuration
Role Overview
Tier 1 Support Specialist role focused on Salesforce, business operations, and Lead-to-Order ticket management.
The role provides daily operational support, troubleshooting, data maintenance, documentation, and light quality assurance assistance.
The job level is SWE1, described as entry to junior level, within Product and Engineering technology delivery.
Key Skills for This Role
SalesforceLead-to-Order supportSalesforce configurationSalesforce Data LoaderWorkbenchImport Wizard
Full Job Posting
Role Overview
Tier 1 Support Specialist role focused on Salesforce, business operations, and Lead-to-Order ticket management.
The role provides daily operational support, troubleshooting, data maintenance, documentation, and light quality assurance assistance.
The job level is SWE1, described as entry to junior level, within Product and Engineering technology delivery.
Support and Issue Resolution
- Manage and resolve Lead-to-Order support tickets for business users.
- Troubleshoot Salesforce user issues and escalate complex technical problems.
- Perform data imports, updates, exports, and upserts while maintaining data accuracy.
Salesforce and Business Analysis
- Provide Salesforce operational support, including permissions, basic configuration, and data-integrity checks.
- Maintain and clean Salesforce records.
- Assist with smoke and regression testing for support-related fixes and enhancements.
- Participate in story refinement and requirements-gathering sessions.
Automation and Process Improvement
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