Social Media Executive - FIVE LUXE JBR
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Key skills for this role
About the Role
FIVE Hotels and Resorts is seeking a Social Media Executive for FIVE LUXE JBR. The role involves creating and managing content across social media platforms, engaging with the online community, and analyzing performance metrics.
Key Skills for This Role
Responsibilities
- Creates, Curates, and Manages Content across various Social Media platforms including Facebook, Instagram, X, TikTok, LinkedIn and YouTube
- Elevates FIVE’s online reputation by Addressing Guest Concerns to ensure customer service
- Oversees and Actively Engages with FIVE’s online community, Responding to Comments, Questions, and Reviews
- Crafts Insta Worthy Copy that communicates the ‘Vibe at FIVE’
- Produces Sensational Content that highlights FIVE’s award winning dining and nightlife offerings and promotions
- Acts as the Brand Guardian, ensuring consistent Tone, Style, and Messaging across all platforms
- Manages and Follows a regular Posting Schedule, ensuring consistency and reliability
- Reviews Content with attention to detail, assuring Accuracy, Correct Grammar, and Style
- Tracks and Analyses key Social Media Metrics to assess performance of Campaigns and Content
- Prepares and Distributes insightful Social Media Performance and Analysis reports
- Captures Video Content during Photoshoots, Events and Activations for social media stories
- Monitors and Manages online review platforms, responding appropriately and promptly to comments
Requirements
- Bachelor's Degree in Marketing, Advertising, or Communications, or a related field preferred
- Thorough knowledge, familiarity and interest in social media
- Previous experience creating content for TikTok and YouTube is a plus
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders
- Next Level Organisational and Time Management skills
- Computer literacy with mastery of Microsoft Word, Excel, PowerPoint, Outlook and all Social Media Platforms
- Proficient in Copywriting and Communications
- Fluent in both verbal and written English (Additional languages are a plus)
- Flexibility to work a variety of shifts, including weekends and holidays
Full Job Posting
Overview
- An Exhilarating Opportunity at FIVE Hotels and Resorts, redefining ‘FIVE Star’ hospitality. Join the FIVE Tribe as a Social Media Executive.
What We’re Looking For
- A Bachelor's Degree in Marketing, Advertising, or Communications, or a related field is preferred.
- Thorough knowledge, familiarity and interest in social media.
- Previous experience creating content for TikTok and YouTube is a plus.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Next Level Organisational and Time Management skills.
- Computer literacy, with a mastery of Microsoft Word, Excel, PowerPoint, Outlook and all Social Media Platforms.
- Proficient in Copywriting and Communications.
- Fluent in both verbal and written English (Additional languages are a plus).
- Flexibility to work a variety of shifts, including weekends and holidays.
Key Responsibilities
- Creates, Curates, and Manages Content across various Social Media platforms including but not limited to Facebook, Instagram, X, TikTok, LinkedIn and YouTube.
- Elevates FIVE’s online reputation by Addressing Guest Concerns to ensure ‘FIVE Styled’ customer service.
- Oversees and Actively Engages with FIVE’s online community, Responding to Comments, Questions, and Reviews.
- Crafts Insta Worthy Copy that communicates the ‘Vibe at FIVE.’
- Produces Sensational Content that highlights FIVE’s award winning dining and nightlife offerings and promotions.
- Acts as the Brand Guardian, ensuring that Written Content and Comments maintain a Consistent Tone, Style, and Messaging.
- Manages and Follows a regular Posting Schedule, ensuring consistency and reliability.
- Reviews Content with attention to detail, assuring Accuracy, Correct Grammar, and Style.
- Tracks and Analyses key Social Media Metrics to assess the performance of Campaigns and Content.
- Prepares and Distributes insightful and thorough Social Media Performance and Analysis reports.
- Captures Video Content during Photoshoots, Events and Activations for FIVE’s social media stories.
- Monitors and Manages online review platforms, responding appropriately and promptly to comments.
The Team
- FIVERs are Cultured yet Chic, Confident yet Self Effacing, and Work Hard to Play even Harder.
About FIVE Hotels And Resorts
- FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Portfolio includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE.
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