SOC Lead

About the role

Responsibilities

• Own corporate IT operations and infrastructure, including the endpoint fleet and full onboarding and offboarding lifecycle.
• Run identity and access management, including SSO, provisioning, joiner-mover-leaver flows, access reviews, and least privilege.
• Manage the device estate through MDM, including enrollment, baseline configuration, patching, and compliance policy.
• Administer the productivity and SaaS stack, including licensing, tenant configuration, and app governance.
• Own networking and connectivity across sites, including firewalls, VPN, Wi-Fi, and switching.
• Keep IT controls aligned to SOC 2 and ISO 27001 and coordinate endpoint protection and EDR coverage with security.
• Run the service desk, including ticketing, SLAs, escalation paths, and recurring-pain reporting.
• Lead and develop a small IT and helpdesk team and manage vendors, contracts, and the IT budget.

What you will bring

• Proven end-to-end corporate IT ownership, including endpoint fleet management and onboarding and offboarding at scale.
• Hands-on identity and access management experience with Okta, Microsoft Entra ID, JumpCloud, or Google Workspace.
• Device and endpoint management experience through Intune, Jamf, Kandji, or Mosyle.
• Administrator-level Microsoft 365 or Google Workspace experience.
• Networking and connectivity experience across firewalls, VPN, Wi-Fi, and switching.
• IT security and compliance experience covering SOC 2, ISO 27001, endpoint security, or EDR.
• Service desk and ITSM ownership using Jira Service Management, Freshservice, ServiceNow, or Zendesk.
• Experience leading a small IT or helpdesk team and managing vendors and budgets.

Nice to have

• Experience in a regulated or high-security environment.
• Scripting or automation experience for provisioning and fleet management with PowerShell, Python, or Bash.
• Multi-site or multi-region IT support experience across the GCC.