Senior Detection and Response Engineer

This is a hands-on technical role, not a people management role. We are looking for the senior engineer or SOC lead who stayed close to the incidents, not someone who moved away from them.

Responsibilities:

Own corporate IT operations and infrastructure, including the endpoint fleet and the full onboarding and offboarding lifecycle

Run identity and access management: SSO, provisioning, joiner/mover/leaver flows, access reviews and least privilege

Manage the device estate through MDM, including enrolment, baseline configuration, patching and compliance policy

Administer our productivity and SaaS stack, including licensing, tenant configuration and app governance

Own networking and connectivity: firewalls, VPN, Wi-Fi and switching across our sites

Keep IT controls aligned to SOC 2 and ISO 27001, and work with security on endpoint protection and EDR coverage

Run the service desk: ticketing, SLAs, escalation paths and the reporting that shows where the recurring pain is

Lead and develop a small IT and helpdesk team, and manage vendors, contracts and IT budget

What you will bring

Proven experience owning corporate IT end to end, including endpoint fleet management and onboarding and offboarding at scale

Strong hands-on identity and access management: Okta, Microsoft Entra ID (Azure AD), JumpCloud or Google Workspace

Device and endpoint management through MDM: Intune, Jamf, Kandji or Mosyle

Microsoft 365 and/or Google Workspace administration at admin level, not end user level

Networking and connectivity experience across firewalls, VPN, Wi-Fi and switching, with tools such as Fortinet, Palo Alto, Cisco Meraki or Zscaler

IT security and compliance experience, including SOC 2 and ISO 27001 control ownership or audit support, and endpoint security or EDR. Given that we are a security company, this is weighted heavily

Service desk and ITSM ownership using Jira Service Management, Freshservice, ServiceNow or Zendesk

Experience leading a small IT or helpdesk team, and managing vendors and budgets

Nice to have

Experience in a regulated or high-security environment

Scripting or automation for provisioning and fleet management (PowerShell, Python, Bash)

Multi-site or multi-region IT support experience across the GCC