Site Support Senior Technician

Location

• Melbourne – Yarra Falls. In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
• We give you a world of potential We have an incredible opportunity for a Site Support Senior Technician to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide for others in the business. We’ve listed below other reasons why Computershare is a great company to work for.
• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing
• You will be working within a supportive department, where the teams are focused on being the best
• We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity
• A role you will love As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work. Key responsibilities include:
• Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations
• Provide wide-range technical support and solve problems to make technology straightforward for clients
• Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels
• Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning
• Support and guide the Global Tech Support Team to help members grow and develop their skills
• Lead by example, championing best practice throughout the team and others, and staying up to date with new technologies
• Provide physical support on site carrying ensuring excellent workspace environments
• Availability to travel to other sites locations will be required