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Now in our fifth decade of professional service, Verita offers a comprehensive range of legal, fiduciary, and administrative services to professionals around the world. Bringing together experts in Corporate Restructuring, Mass Tort, Settlement Administration, and Trustee and Fiduciary Services, we strive to earn our partners’ trust with exceptional service, unparalleled industry insights, and innovative technology that delivers results. Whatever the scope or complexity of the project, the Verita team is always ready to streamline our clients’ path forward. We offer both a strategic perspective and proven solutions that they can depend on for every step of their engagement.
Across our team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.
We are seeking a Site Support Engineer. The Site Support Specialist provides timely, professional technical support to Verita employees and end users. The role diagnoses and resolves hardware, software, network, and system issues; maintains IT equipment and business applications; and helps users make effective use of technology resources.
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• Provide first level and second-level technical support to employees and end users.
• Diagnose and resolve hardware, software, printer, network, and connectivity issues.
• Respond to help desk tickets, phone calls, emails, and walk-up support requests.
• Escalate complex issues to senior IT staff or vendors when necessary.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Deploy operating systems, software applications, and updates.
• Perform routine maintenance and upgrades on IT equipment.
• Manage user accounts, permissions, and password resets.
• Assist with network connectivity, internet access, VPN, Wi-Fi, and remote access issues; monitor and report performance concerns.
• Follow cybersecurity policies and procedures and support endpoint protection, patching, and security updates.
• Maintain records of support requests and resolutions; create user guides and knowledge-base articles.
• Track IT assets, inventory, and software licenses.
• Deliver professional, courteous, and timely support.
• Communicate technical information clearly to non-technical users and promote high levels of satisfaction and issue resolution.
Professional business services provider specializing in accounting and insurance.
Visit company websiteUSD 90000-100000 yearly / year
Full-time
Senior · 5+ years experience
Onsite
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