Site Reliability Engineer
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Key skills for this role
About the Role
Kaseya is hiring a Site Reliability Engineer to keep production systems healthy as they scale. You will own reliability of services for MSPs, define SLOs, lead incidents, and build automation.
Key Skills for This Role
Responsibilities
- Set, monitor, and enforce SLOs, SLIs, and error budgets that keep our systems reliable
- Lead incident response, troubleshooting, and blameless postmortems that produce real fixes
- Build and maintain automated deployment, configuration management, and infrastructure provisioning using Infrastructure as Code
- Manage cloud and hybrid infrastructure with Terraform or CloudFormation, balancing cost, scalability, and resilience
- Improve observability across systems through proactive monitoring, alerting, and dashboards
- Partner with development teams to bake reliability into the SDLC
- Cut operational toil through automation and engineering solutions
- Support containerized and serverless workloads for high availability and fault tolerance
Requirements
- 4 to 5 years of AWS production experience
- IaC ownership with Terraform or CloudFormation, including state management
- AWS ECS production experience (or strong Kubernetes background willing to ramp)
- Active on call rotation with incidents led and postmortems written
- Working fluency with SLOs, SLIs, and error budgets in production
Full Job Posting
About Kaseya
- Kaseya is the leading provider of AI powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.
- Kaseya is hiring a Site Reliability Engineer to keep our production systems healthy as we scale.
What You'll Do
- Set, monitor, and enforce SLOs, SLIs, and error budgets that keep our systems reliable
- Lead incident response, troubleshooting, and blameless postmortems that produce real fixes
- Build and maintain automated deployment, configuration management, and infrastructure provisioning using Infrastructure as Code
- Manage cloud and hybrid infrastructure with Terraform or CloudFormation, balancing cost, scalability, and resilience
- Improve observability across systems through proactive monitoring, alerting, and dashboards that surface issues early
- Partner with development teams to bake reliability into the SDLC, including deployment automation, capacity planning, and chaos engineering
- Cut operational toil through automation, systems that recover themselves, and engineering solutions that scale
- Support containerized and serverless workloads so they stay highly available and fault tolerant in production
- Stay current on SRE, cloud, and observability practices and bring what works back to the team
Required Qualifications
- 4 to 5 years of AWS production experience
- IaC ownership with Terraform or CloudFormation, including state management
- AWS ECS production experience (or strong Kubernetes background willing to ramp)
- Active on call rotation with incidents led and postmortems written
- Working fluency with SLOs, SLIs, and error budgets in production
Preferred Qualifications
- Kubernetes production experience
- Broader observability tooling (Datadog, Dynatrace, CloudWatch, Elasticsearch/Kibana)
- Chaos engineering
- AWS Lambda or serverless workloads
- Ansible, Chef, or Puppet
- DevSecOps work (vulnerability scanning, secrets management, SOC2 or ISO 27001)
- Production database support (RDS, PostgreSQL, MySQL)
- Open source contributions or public technical portfolio
Compensation
- The expected annual base salary for this role is CAD $115,000 to CAD $130,000.
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