Account Manager
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Key skills for this role
About the Role
Kaseya is seeking a Senior Account Manager to own a portfolio of MSP accounts, focusing on expansion and revenue growth. You will re-engage customers, identify upsell opportunities, and collaborate with internal teams.
Key Skills for This Role
Responsibilities
- Take full ownership of a portfolio of Managed Service Provider (MSP) accounts, proactively identifying upsell and cross sell opportunities
- Reignite and build strong relationships with existing MSP customers—especially those with low engagement
- Develop and execute tailored account plans, including regular outreach, check ins, and business reviews
- Monitor product usage and adoption metrics, addressing gaps and driving increased engagement
- Own and consistently exceed revenue targets by driving expansion within your account base
- Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience
- Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting
Requirements
- 2 4+ years of experience in an account management or relationship focused sales role
- Experience in B2B sales managing or working with Managed Service Provider (MSP) clients (preferred)
- Proven ability to meet or exceed sales targets
- Strong commercial mindset with a passion for account growth and expansion
- Highly motivated, coachable, and resilient in a fast paced environment
- Excellent communication, organizational, and interpersonal skills
- Experience using CRM tools (Salesforce preferred)
- Strong analytical and forecasting abilities
Full Job Posting
Position Summary
- Kaseya is looking for an enthusiastic and results driven Senior Account Manager to take ownership of a portfolio of MSP accounts, focusing on supporting customers with strong growth potential.
- In this role, you'll be responsible for expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.
Key Responsibilities
- Account Ownership & Expansion: Take full ownership of a portfolio of Managed Service Provider (MSP) accounts, proactively identifying upsell and cross sell opportunities across Kaseya's product suite.
- Customer Re Engagement & Relationship Building: Reignite and build strong relationships with existing MSP customers—especially those with low engagement.
- Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check ins, and business reviews.
- Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement.
- Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base.
- Cross Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams.
- CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.
Required Qualifications
- 2 4+ years of experience in an account management or relationship focused sales role.
Preferred Qualifications
- Experience in B2B sales managing or working with Managed Service Provider (MSP) clients.
- Proven ability to meet or exceed sales targets.
- Strong commercial mindset with a passion for account growth and expansion.
- Highly motivated, coachable, and resilient in a fast paced environment.
- Excellent communication, organizational, and interpersonal skills.
- Experience using CRM tools (Salesforce preferred).
- Strong analytical and forecasting abilities.
About Kaseya
- Kaseya is the leading provider of AI powered IT management and cybersecurity software, serving MSPs and internal IT organizations worldwide.
- Backed by Insight Partners, Kaseya has experienced sustained double digit growth and supports customers in more than 20 countries.
- Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results.
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