Showroom Sales Coordinator

Job Purpose

Key Responsibilities

• Welcome customers and provide support for a professional and comfortable showroom experience.
• Receive cash and electronic payments, issue invoices and receipts, and verify transaction accuracy.
• Reconcile received amounts with the system, complete daily cash closing, and prepare reconciliation reports.
• Maintain the daily cash float securely, process returns and exchanges, and report cash discrepancies.
• Verify product availability, confirm delivery dates, and accurately enter complete order information.
• Explain company policies, delivery timeframes, and order details clearly to customers.
• Coordinate with the Showroom Manager and relevant teams regarding orders, payments, and delivery updates.
• Prepare daily reports on cash closing, completed or pending orders, and operational observations.
• Receive customer feedback, direct it to the relevant department, and follow up as needed.
• Maintain the readiness and professional appearance of the reception area, service area, and payment point.
• Communicate approved prices, promotions, and product information while directing customers to suitable products or team members.
• Follow attendance procedures, approved working hours, and company financial and operational policies.

Qualifications and Requirements

• High school diploma as a minimum qualification.
• Previous experience in cashiering, customer service, sales, retail, or showroom environments is preferred.
• Proficiency in POS systems and computers.
• Basic knowledge of Microsoft Office, particularly Excel.
• Strong customer service and communication skills.
• Accuracy, integrity, accountability, and effective teamwork.

Incentives

• Eligibility for incentives or sales commissions under company policy based on contribution to sales and assigned sales targets.