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Shop Manager
Azadea Group
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Retail operationsStore managementCustomer serviceInventory managementSales performance analysisStock ordering and replenishment
Free
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Retail operationsStore managementCustomer service
Role Overview
The Shop Manager supervises store operations to ensure customer service, sales, and profitability objectives are achieved.
The role manages inventory, maintenance, staffing, budgets, compliance, and the shop's external appearance.
Key Skills for This Role
Retail operationsStore managementCustomer serviceInventory managementSales performance analysisStock ordering and replenishment
Full Job Posting
Role purpose
The Shop Manager supervises store operations to ensure customer service, sales, and profitability objectives are achieved.
The role manages inventory, maintenance, staffing, budgets, compliance, and the shop's external appearance.
Store and customer operations
- Monitor customer needs, market trends, and competitor activity affecting the region or market.
- Greet customers, assist them, and resolve complaints in line with customer service standards.
- Maintain current store licenses, certificates, and employee official documents.
- Oversee receiving, stock movements, transfers, counts, damaged items, returns, and shrinkage.
- Process customer orders through driver handover and coordinate order issues with the warehouse when applicable.
Sales, inventory, and reporting
- Analyze hourly, daily, and weekly sales performance and identify replenishment needs.
- Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
- Prepare KPI, sales trend, inventory, and team productivity reports.
- Monitor sales data to identify trends, product opportunities, and assortment adjustments.
- Record commercial and operational information on help-desk, events, and loss-prevention platforms.
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