Shift Supervisor
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Key skills for this role
About the Role
Goodwill Industries is hiring a Shift Supervisor to assist in the day-to-day running of a donated goods retail store. The role involves leading and coaching team members, ensuring customer and donor satisfaction, and managing store operations.
Key Skills for This Role
Responsibilities
- Ensure 100% donor satisfaction and World Class customer service expectations are met.
- Monitor and manage the flow of donations in accordance with standard procedures.
- Assist the Manager or Assistant Manager in the day to day operations of the store.
- Assist Manager in the scheduling of staff and preparing time and attendance reports.
- Train, develop and supervise team members.
- Monitor team member behaviour and activity and assist with managing team performance.
- Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
- Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
- Keep current on product knowledge, industry trends and competitive pricing.
- Support the Goodwill mission though assessments, training and community partnerships.
Requirements
- 1 2 years of experience supervising people and processes simultaneously.
- Effective leadership characteristics: humility, empathy, courage.
- Exceptional listening skills and high emotional intelligence.
- Flexibility to work at various times, including days, evenings, and weekends.
- Customer service skills (customers, internal customers, donors).
- Computer literacy (word, excel, email).
- Health and safety experience an asset.
- Post secondary education an asset.
- Satisfactory criminal reference check vulnerable persons check.
- Valid driver's license and vehicle insurance.
Full Job Posting
Position Overview
- The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day to day running of the Donated Goods retail store.
- The Shift Supervisor takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations.
- When the Manager or Assistant Manager is not present, the Shift Supervisor is considered the acting Manager.
What You Will Do
- Ensure 100% donor satisfaction and World Class customer service expectations are met.
- Models the Customer Care Cycle (I Care) consistently in all interactions and mentors their team in the practice.
- Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and ensure standard procedures are followed by all team members.
- Assist the Manager or Assistant Manager in the day to day operations of the store.
- Assist Manager in the scheduling of staff and preparing time and attendance reports.
- Train, develop and supervise team members.
- Monitor team member behaviour and activity and assist with managing team performance and expectations.
- Assist the Community Store Manager in complying with all organizational image, security and safety practices according to policies and procedures.
- Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
- Ensure statistical counts (e.g.: donor counts, apparel hung, rotation count, etc.) are completed in an accurate and timely manner.
- Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
- Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors.
What We Are Looking For
- Effective leadership characteristics: humility, empathy, courage – to inspire and enact change.
- Exceptional listening skills and high emotional intelligence, respecting differences between various ethnic groups and gender in the workplace.
- Enthusiasm: excited to work with other people and teams.
- Flexibility: able to work at various times, including days, evenings, and weekends.
- Communication in a diverse environment (written, verbal).
- Customer service skills (customers, internal customers, donors).
- Team building.
- Computer literacy (word, excel, email).
- Health and safety, loss prevention.
- Listening, understanding and responding.
- Change management.
- Coaching, developing people.
Why You Will Love Goodwill
- Benefits (dental/health) available for full time and some part time positions (based on hours worked).
- Registered Pension Plan opportunity for various roles.
- Employee discount at retail locations.
- Equitable access to skills training & coaching, scholarships, and educational credentials.
- Personal and professional development support with Life Coach & Employee Assistance Program.
- Work life balance (we provide flexibility in scheduling your shifts).
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