Shift Supervisor
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About the Role
Job Purpose: To ensure safe, efficient, and standardized shift operations, achieving operational KPIs and compliance. Core Responsibilities: Manage daily shift operations including inbound, picking, outbound.
Key Skills for This Role
Full Job Posting
Job Purpose
To ensure safe, efficient, and standardized shift operations, achieving operational KPIs and compliance.
Core Responsibilities
- Manage daily shift operations including inbound, picking, outbound.
- Lead and supervise team performance, conduct briefings, and manage KPIs.
- Conduct manpower and equipment planning based on volume forecasts.
- Enforce safety standards, perform incident reporting, and support BBS.
- Maintain process standardization including SOP review and Work Instructions.
- Support training initiatives through Excellence School.
- Drive continuous improvement and track CI initiatives.
- Manage security protocols and ensure compliance with DHL and legal guidelines.
- Participate in audits and support implementation of action plans.
- Lead employee engagement, performance management, and development.
Skills & Experience
- Prior operations and team leadership experience.
- Minimum 5 years’ experience in managing a warehouse and leading teams.
- Strong communication, problem‑solving, and decision‑making skills.
- Competence in resource planning, KPI tracking, and data interpretation.
- Ability to manage stress, resolve conflicts, and drive operational standards.
Education & Certifications
- Intermediate education level; MHE licenses preferred.
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