Shared Services - Systems Administrator P2

• Provides orientation to new employees • Resolves remote access connection difficulties • Supports users in troubleshooting standard network appliance issues • Troubleshoots general printer, network and connectivity issues • Identify and troubleshoot network performance issues • Perform routine maintenance and system updates. • Provides basic management of office network infrastructure (cabling, patching, moves etc.) • Respond to help desk tickets regarding VPN and wireless connectivity issues. • Maintains a current and accurate inventory of all IT hardware worldwide • Monitoring and management of data center equipment, such as servers, storage, compute and HVAC equipment to ensure maximum system health and up time • Assist in global IT system management and administration, including VMWare, storage, Active Directory & Group Policy, backups & disaster recovery, Windows and systems patching • Provide assistance to the Sr Systems Administrator to monitor and correct backups to ensure all site and corporate data is backed up and secured according to corporate retention policies • Acquiring and maintaining vendor and site documentation pertaining to IT systems • Support of file servers, managing and monitoring space, and using file permissions to ensure appropriate control to data • Vendor liaison for support cases and escalations • Research and recommend updates for current systems or processes, or new systems to add value to the IT environment • Provides Tier I-II level IT customer support • Must be available for 24x7 support in the event of scheduled and unscheduled downtime

• 2 year College Diploma or Business School diploma or equivalent. • 2-5 year working experience in an IT Systems and Network support role. • Strong problem solving/analytical/critical thinking skills; • Self-starter with excellent organizational, administrative and interpersonal skills; • Ability to multi-task and work in a fast paced environment; • Ability to follow through with tasks, projects and troubleshooting, Excellent oral and written, and communication skills, • Previous experience with EPM (Endpoint Privilege Management) tools such as Beyond Trust. • Knowledge and Experience in the following IT Infrastructure technologies and systems: o Active Directory, Group Policy & Windows Server o Storage (SAN) administration (Pure Storage) o VMWare ESX and vSphere o Disaster Recovery, Backups and archiving (VEEAM) o PowerShell & scripting in Active Directory and Windows o Microsoft Windows Server, DNS, DFS, DHCP, print servers, WSUS o External DNS tools and management (Network Solutions) o Utilizing and optimizing monitoring and alerting tools (PRTG) o Understanding of networking concepts, including TCP/IP, routing and DHCP o Strong understanding of Windows 11 and Windows Server environments o M365 tenant administration o Sophos firewalls o General Management of VPN systems with 2-Factor Authentication (Management of Smart Cards) • Ability to produce, update and maintain systems documentation • Understanding of industry standard business software applications such as MS Office, Outlook configuration, anti-virus and malware an asset. • Understanding of network printing and functions of all-in-one printers an asset. • Understanding of industry best practices regarding information security an asset; knowledge of hardware and software configuration and support an asset • Basic understanding of the principles of an ISMS based on ISO 27001 • A focus on Customer service, and a drive to maintain and improve it