Settlement Coordinator (3587)

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Smartgroup Settlements Coordinator?

Are you detail-driven and process-oriented with a knack for managing documentation and credit workflows? We’re looking for a Settlements Coordinator to join our operations team, supporting the novated leasing process before and after settlement—ensuring accuracy, compliance, and efficiency every step of the way. This is a customer-facing role, ideal for someone who thrives in customer service, managing documentation, liaising with internal teams and external stakeholders, and ensuring all settlement processes are completed to the highest standard.

Key Responsibilities include:

Support the credit application process for customers

Support with setting up Novated Leasing accounts at post-settlement

Liaise with customers, financiers, employers, and dealers to ensure documentation is complete and compliant as required

Attend to both inbound and outbound customer calls and emails

Monitor and follow up customer requests with internal stakeholders to ensure an efficient service delivery

Ensure all data entry and system updates are accurate and aligned with compliance standards

Collaborate with internal sales and operations teams to support seamless post-sale fulfilment

Maintain confidentiality and adhere to all privacy and regulatory requirements

What you will bring:

1+ year experience in finance, or compliance-based role